Forum Discussion

1399887's avatar
1399887
Seasoned Newcomer
8 hours ago

Apex Legends False 1‑Year Ban,Cannot Submit Appeal Case

Hello EA Support,

My Apex Legends account has been banned for 1 year. I never used any cheats, hacks or unauthorized third‑party programs. This is a false ban.

EA email: [edit: email address removed]
EA ID: 别唧唧咋咋
Ban length: 1 year

My earlier appeal was rejected. Now the EA Help website keeps showing errors when I try to create a new support case. I have tried private browser mode, multiple browsers, clearing cache, turning off plugins and switching networks, but I still cannot submit the appeal form.

I am an honest player who puts a lot of time into Apex. It is frustrating to get an unfair ban and meanwhile lose access to your official appeal form. Please re‑examine my account logs and match records, and lift this incorrect ban. Thank you.

2 Replies

  • EA_Salmon's avatar
    EA_Salmon
    Icon for Community Manager rankCommunity Manager
    8 hours ago

    Hi 1399887​,

    Sorry to hear you’re unable to submit another appeal, especially after already trying multiple browsers, networks, private browsing, and clearing your cache.

    Since you’ve already gone through those troubleshooting steps, please first double-check that you’re signed into the EA Account that has the active ban.

    If you’ve confirmed the account is correct but the appeal system still won’t create a case, please use the Contact Us option at the bottom of the appeal guide to get in touch with our support team. When contacting them, let them know specifically that Penalty History is preventing you from creating an appeal case.

    You can find the official appeal guidance here: Check and appeal EA Account locks, bans, and suspensions

    You can also use this webform if needed.

    Unfortunately, we’re not able to review or submit the appeal from the forums, but hopefully Support can help get the case created.

  • 1399887's avatar
    1399887
    Seasoned Newcomer
    8 hours ago

    I feel heart‑broken. EA Anti‑Cheat never seems to conduct careful manual reviews. All my money spent on in‑game purchases and countless hours I poured into building this account have been destroyed by this false ban email. All my efforts went to nothing.

Featured Places

Node avatar for Apex Legends Technical Issues

Apex Legends Technical Issues

Having issues with Apex Legends? Join here to find help with connectivity, performance issues, crashes and more.Latest Activity: 12 minutes ago
41,733 Posts