Apex legends keeps crashing before game starts

Hi @TreesHereInParis, 

Where in-game is it crashing? Does it happen when you're on the squad banner screen? 

Yes that’s exactly when it happens and not only that when I go to leave the game after catchin them Dubs yhu know what I’m sayin, it decides to freeze and not crash ig but just freeze? Like I just caught a dub right before replying and when I went to leave it froze I had to restart the app? 

I'm playing on an xbox one s and for the past week it's been like this, missed over half the event due to being unable to play the game at all. I was told to remove the animated banners but it still freezes which I find funny since no one I play with has this issue. 5 games, 2 as wraith and 3 as rampart, it's crashed 4 times twice before the match starts and twice after I go to leave the match from dying. 

Thank you for the updates!

This is an issue we're aware of and working to get fixed. We appreciate your patience while we're looking into it. 

Have same issue. Game freezes just as the champions are about to reweal themself whit the banners before the game. 

It also freezes as im about to leave the game to the lobby.

First on xbox 1. Then on xbox s. 

Physically need to turn of the game from dashboard on xbox. To start again. 

Quite annoying.

Thanks for the updates, everyone. 

@TreesHereInParis I'm not sure what you mean. I never suggested that you would need to upgrade your console. I just mentioned that we're looking into these crashes that many people have been reporting. 

We have seen some cases where certain banner poses could be connected with these crashes, though. If you have any animated banner poses try unequipping them and see if that makes any difference for you.