apex legends kills my internet

@ForeignFilm 

Thanks for the info. That's an interesting note about the Origin client. I'm curious if there might actually be an issue with the Origin client's cached data that might be causing this to happen. 

When you have a chance can you try clearing out the Origin cache to see if that helps at all? For more info on how to clear it check out the EA Help website. Let me know how that goes once you've been able to give it a try. Thanks!

/Kent

I'll go ahead and add on to this thread. Playing Apex causes my internet to lose connection intermittently (shows code:net). The problem persists from 15-30 seconds and the only time my internet drops is while playing Apex. I have multiple computers in front of me for work and they all lose connection at the same time (just saying to indicate it's not a single PC problem). Also I don't think it's an Origin problem as I'm on Steam.

@EA_Kentwhat other information would you like me to provide?

Hardware:

i7 8700

EVGA 1060 6GB

Are there any similar diagnostic steps to take on the Ps4 Pro? I'm still having the issue fairly regularly, and it's really frustrating when the game drops out mid fight

Hi there,

Thanks for the additional info! 

Who is your ISP, and what type of modem/router are you using if you don't mind me asking? 

/Kent

No problem!

I'm using Cox as my ISP. My modem is a Netgear CM700 and my router is a Ubiquity ER-X.

@TurqouiseJeepTTV 

Got it, thanks. I haven't seen any issues reported with that particular router or modem. Have you checked to make sure there aren't any firmware updates available for your hardware? 

/Kent

@EA_Kent 

I did have a few firmware updates to do which I went ahead and accomplished. I'll continue to play the game and post an update whether it was the problem or not.

@TurqouiseJeepTTV 

Much appreciated! Feel free to give me a shout here once you've had the chance to play a bit. 

/Kent

Not sure if anyone has found the answer, but from the ISP side, its because apex legends net code isn't closing sessions properly. Not sure why or how but its leaving network sessions open and opening more, the router thinks its under a DoS attack and resets itself. Have been on multiple trouble calls for it. Some fixes I have seen work are updating network card drivers and getting a non isp router that handles the connections better.

Hello @EA_Kent and others 🙂 I am having the very same issue. I play on PC via a wired connection.

In most gaming sessions, my connection to Apex will become very laggy in the first or second game, ultimately leading to a complete loss of my PC's internet connection. The rest of the house that is wired and on WiFi is not affected. This only happens with Apex. I love this game, but this issue is driving me insane. I changed ISPs and NICs before finally realizing and accepting that this only happens during Apex. Some information on my system:

Ryzen 5 3600

Radeon 5700

Intel PCIe NIC

16 G RAM

Xfinity is my ISP and I am using their xFi 3rd gen gateway

Happy to collaborate on finding a solution.