I have open a ridiculous amount of apex packs over the years easily over 1000 and I only have one heirloom which I received years prior, I have spent a large amount of money trying to obtain more yet have had no success please look into my account I believe this is not correct and needs to looked into, based off of odds you guys claim there is no way this is right. Statistically I should have atleast 3 heirlooms by now!
Considering I’m a couple hundred dollars on buying packs I doubt I am miscounting… and it’s not you only get shards after 500 packs. I should have gotten a “random drop” aswell
Hi @WbSwervo
Its likely that you have made a miscalculation on the Apex pack count, and/or included packs that don't count, as the granting of shards is guranteed and automatic on the opening of the 500th pack.
There's no manual way to check the count atm.
Full info on the free heirloom shards here:
I keep a manual count on a note on my phone, currently 210 of the 500.
If you could reply with proof of purchases, this could be moved into bugs. Please remove any personal details.
Community Manager
