Forum Discussion

Rising Novice

10 months ago

Apex Legends stuck in loading screen

Hi,

I've been waiting almost 2 days for a response from the technical support about this issue but the site showed a 3mins waiting. It's very interesting how 3 mins transforms into almost 48h and they closed my help requests without even dignifying me with an answer! Incredible!
Anyway as the title says, I've installed Apex Legends after 2 years (I tried steam and EA app) and the game just gets stuck in the loading screen. I've searched on the web and it seems to be a very common problem without any solution, at least judging by the comments of the people affected by it. Also since the support is non existent maybe the game is dead? I have no idea what is going on because nothing alike ever happened to me with any other game...
Can someone help?

Thank you.

launching

13 Replies

HeavenlyFighter
Rising Novice
10 months ago
I said I uninstalled the game but I'm very interested in playing it if there's a solution to this problem. I haven't found the solution anywhere, just some random troubleshooting that doesn't solve anything.
HeavenlyFighter
Rising Novice
10 months ago
I uninstalled the game after not getting any response from EA so no screenshot. Yes, I saw a spinning circle without any text below.
I play any game without any problems, even games from the 90's. Apex Legends is the only one giving problems.
I'll provide the DxDiag information.
DxDiag.txt168 KB
XHelperZ
Hero+
10 months ago
Heya,
What exactly are you seeing when you get stuck in the loading screen?
Is it just the spinning circle with the background, or are you also seeing text below it? (If possible, could you provide a screenshot?)
Also are you able to provide a DxDiag? This gives a bit more information related to hardware/errors that might explain why you are encountering it.
More information on how to get a DxDiag can be found here: https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/
Make sure to attach the .txt file you saved via the DxDiag tool to a comment.