Forum Discussion

5 years ago

Apex Legends stuck on the Black loading screen

After I start Apex and press on continue I am stuck on the black loading screen with the red Apex logo in the bottom right corner. After about 5 minutes I manage to get into the menu, but when i chan...

EA_Darko

Community Manager

5 years ago

Hey @DerOfenvorheizer on what platform are you seeing this issue?

Darko

DerOfenvorheize
5 years ago
@EA_Darko Hello I have tried like 3 times to reinstall on Steam after that didn`t work i switched to Origin but that also didn`t help.
- EA_Darko
  Community Manager
  5 years ago
  Can you grab me a DxDiag so that I can take a look at your system @DerOfenvorheizer: https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/
  
  Darko
  - DerOfenvorheize
    5 years ago
    Here you go
    DxDiag.txt96 KB
viictoorm1
5 years ago
I have the same issue, I’m stuck at the black screen with the red logo.
I tried repairing the game, unistalling and installing again from origin and steam.
I tried clearing the cache game and nothing works

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