Forum Discussion

7 years ago

Solved

Apex Legends Unable to connect to EA servers

I cannot play apex legends on my ps4 because it keeps saying that the servers have timed out I have spoken to their help pages and done all they said should do, nothing has worked but one of the he...

EA_Cade
7 years ago
Hey all, another user was able to resolve their connection issues by following these steps.

EA_Cade

The Sims Team

7 years ago

@growndan Have you been able to play Apex before or has this always happened?

BigGun624

7 years ago

I was playing playing at my apartment for about 4 days with a connection error about every 8 hours, nothing bad. I get to my parents who are taking care of me after surgery, and I’m getting connection time out every match. They have same internet but faster, hard-wired and all, and I’m bombed with timing out. Same with my PS4 that I brought from my apartment that was running fine last week, now has issues. Please help no one has a solution and your trouble shooting is not the issue.

Semiraged
7 years ago
Funny enough, I was finally able to connect last night.

My normal internet is 1Gbps upstream, 400 Mbps down with SFR France fibre connection, hardwired to my PC.

Last night out of frustration, I turned my mobile phone into a hotspot and connected via WiFi and 4g mobile.... No disconnections at all.

Speed tests put my mobile provider at 10Mbps up and down.

The trace route tests show the first 4 hops between my PC and the EA servers as different, this is of course expected, but the last 8 hops are then identical, with the exact same 100% packet loss on 3 routers bridging the EU to the US.

So... what is my Fibre ISP doing that Apex does not like, is the connection too fast ;-)
- EA_Cade
  The Sims Team
  7 years ago
  Hey all, another user was able to resolve their connection issues by following these steps.
  - bttb1
    7 years ago
    I've tried all those possible solutions but still does not want to work