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ntvqrezvfp3j's avatar
ntvqrezvfp3j
Newcomer
26 days ago

Apex Legends content missing

I have previously  played Apex legends for years from open season 0 on my Xbox. then i switched to PC (Steam)
then i stopped playing for almost 2 years coz of my friends were not and recently i tried to install and play apex legends on my steam, all my progress is lost. i cant remember which EA account i used to play by then. i have spent hundreds or dollars in that Apex account with heirlooms, packs and skins

this is the screenshot i had in my Steam account.

please can someone help to figure this out

2 Replies

  • davidwarner1's avatar
    davidwarner1
    Seasoned Newcomer
    26 days ago

    I’m facing an issue where some Apex Legends content seems to be missing, such as certain features or items that were available before. I’ve checked for updates and verified game files, but the issue is still there. Similar problems often happen with modified apps like WA mody, where features disappear after updates or sync issues.

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    24 days ago

    Hey there,

    Sorry to hear your progress seems to have gone missing. Usually when this happens, it's due to unlinking a platform or linking one to a different EA account. 

    Progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. This means if you link your platform to a different EA account, you'll lose access to that progress and it will appear to have reset. Progress cannot be moved between different accounts.

    We are not able to make any changes to your account status or progress via the forums, but if something was linked or unlinked incorrectly it may be worth contacting support to see if the original platform can be re-linked. They should also be able to help take a look if you're uncertain which other emails may have been used for an account.

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