Forum Discussion

Seasoned Novice

1 day ago

Apex lost heirloom

I first started playing apex on psn in 2019 on this account i was lucky enough to be able to unbox heirloom shards by sheer luck. ive now moved to pc but when i load onto apex on pc (through the ea a...

Community Manager

21 hours ago

Smellbag0_0
No, unfortunately making a new EA account would not fix this. That would simply let you access the content on that new EA account (which would be nothing, since it's a new account) with the current PlayStation account.

The only way to try recovering that progress would be to find whichever EA account was used back in 2019 - 2023, before this one was created. You'd need to try logging in with any old emails that may have been used to see if you have an account, check your inbox for any other email verifications or anything else you can think of to track down an email you had used in the past.

Our support would be able to help verify and update once you have an email that's used for an EA account, but they wouldn't have any way to know what email was used for a completely different account back then I'm afraid.

Smellbag0_0

Seasoned Novice

20 hours ago

i just logged into apex on ps4 and the account has all of my cosmetics. which is not the same when i try to login on pc. i get that this apex account may have a different ea account however my psn is currently linked to my current ea account that was created in 2023. If this is the case how am i able to log into apex using the old ea account on playstation but the psn is now linked to a seperate ea account?

EA_Mako
Community Manager
19 hours ago
Smellbag0_0
Sounds like you have two different PSN accounts attached to two different EA accounts, if that's the case. This EA account has not accessed Apex from PlayStation at all still, so if you just logged in to check, that's being done through a different EA account.

If you head to your account connections page here, you'll be able to see which PSN account is linked to the EA account you're posting with now. Once you have that info, try using a separate incognito/private browser window and head back to https://help.ea.com/en/

Once you're on this screen, use the PSN login instead of signing in manually. If you log in with the PSN information for whichever PlayStation account you're seeing that progress on currently, that should log you into whichever EA account is connected.

That should let you see the two different accounts from that point, so if you still have access to whichever email's being used for that particular EA account, you can simply sign into that one on PC to see your PlayStation progress.

If it's not an email you recognize once you're signed in, our support would need to verify more account information to help get that updated.