Apex says controller disconnected, but it’s working fine on Xbox menu??

this has happened to me today on the series s in uk.

Having same problem with my after market controller too but my regular Xbox controller is working fine does anyone think this might be the anti cheat software trying to get rid of chronus zen users? 

Okay so I tried the switching accounts thing it only works and mean this is the only way it would work for me was if I had two controllers connected at the same time switch the working controller to a guest account then take the one you want to work and then do the same thing switch it to guest let it sit for a second then switch it back your base profile then it should be fine leave both controllers connected log in to apex and then disconnect the secondary controller and hope it doesn’t happen again [CM - removed]

Hey everyone, 

Thanks for the additional info. 

We're still looking into this. We appreciate your patience while we're investigating. 

I’m using a scuff for xbox one… from what I’ve seen in other complaints this is happening to third party xbox one controllers. The only work around for now is connecting the original series x/s controller then connecting the third party xbox one controller , it works after you turn off the series x/s controller but with the unfortunate trade off of your mic not working and your teammates can’t hear you on game chat. Can’t play with my PlayStation friends cuz they can’t hear me I can only play with xbox friends on the party chat. I hop you guys get this fixed this year!!! lol

Found out the issue, you need to update the controller your using , the one that isn’t working in the apex menu, using the xbox controller settings…. I just did this and restarted my game and it worked. Looks like when they upgraded the game to next gen our controllers were outdated for the new hardware and needed the update. Gotta check this from time to time cuz Xbox doesn’t notify you.

Thanks @PurpleChamPain  tried this and it worked. Much appreciated. I haven't tested chat yet, but I expect I'll get the same results.

Try changing the DNS settings of your network to the Google DNS. That fixed it for me. 

Patching aka Updating the controller software via the XBOX Settings is the ONLY thing that resolved the issue 100% for me. 

• Halo Series X
• Default Controller = issue resolved
• Elite Series 1 = issue resolved
• Elite Series 2 = issue resolved

Same problem. Temporary fix I have done is use stock controller to load into the menu then take out a battery while your 3rd party control is still plugged in. 
(series x) razer Wolverine control)