Appeal #253837371 — Ban Appeal Remains Unanswered After Four Weeks

I am writing to ask for assistance regarding my permanent ban in Apex Legends, which I strongly believe was issued in error. My original appeal has remained unresolved for nearly four weeks, and I have not received a decision or any meaningful update from the Terms of Service Team.

[Account and Ban Details]

EA ID: kanademaster

Game: Apex Legends

Ban Date: August 31, 2026

Ban Reason: Gameplay Enhancement

Original Case Number: #253837371

Original Appeal Date: September 1, 2026

I have been playing Apex Legends since 2021, with over 5,000 hours invested in the game. I have completed every Battle Pass from Season 7 through Season 29 and have also purchased Heirlooms and Mythic Legend skins. This account represents years of time, effort, and personal investment.

I have never intentionally used cheats, macros, scripts, or automated functions to gain an unfair advantage. I play exclusively with mouse and keyboard. The regular background software on my PC includes Razer Synapse for my Razer Viper V3 Pro mouse and MSI Afterburner. I do not use any recoil scripts or other gameplay automation.

[Recent Gameplay Activity]

On August 28, I played normal matches with two friends. We did not win any of those matches, and our best placement was second place. Neither of these friends was banned.

On August 30, the day before my permanent ban, I played exclusively in Bot Battle Royale with two other friends. We were casually playing together, chatting, and progressing through the Battle Pass. According to my downloaded EA account data, this was the activity associated with the last anti-cheat detection. My account was permanently banned approximately five hours later.

My downloaded account data also shows that on August 23, only a login event was recorded. I also reviewed my account activity through Apex Tracker and found no obvious unusual changes in my account level or activity. Based on the information available to me, I have no reason to believe that my account was compromised.

Furthermore, I compared my downloaded user data with that of several other players. Their data contained report-related records, while I could not find any such records in my own data. I understand that the absence of these entries in my downloaded data may not necessarily reflect all of EA's internal records, but I believe this comparison is worth considering as part of the review.

[Appeal Status]

I submitted my original appeal on September 1, 2026. After receiving no decision for an extended period, I contacted EA Help several times to ask about its status.

An EA Help representative checked my account and confirmed that there was an unresolved dispute with the Terms of Service Team. I was advised that the review could take longer than the usual estimated timeframe.

On September 26, after still receiving no decision, another EA Help representative suggested that I submit an additional appeal while keeping my original case open. I am following that advice, but I am still concerned about the lack of a decision or a clear update on my original appeal.

[Competitive History]

Throughout my time playing Apex Legends, I have achieved Master and Predator ranks across multiple seasons, and I have the corresponding ranked badges on my account. Although I have barely played ranked matches since the start of the current season and am currently Gold III, my past achievements reflect my long-term experience with the game's competitive mechanics.

Considering that my August 30 session consisted exclusively of casual Bot Battle Royale matches, I find it difficult to understand why I would risk an account with years of progress and significant investment by using unauthorized gameplay enhancements.

[Request for Assistance]

I fully understand that EA needs to enforce its rules and protect fair play. However, I strongly believe that my ban may have resulted from a false positive or incorrect detection.

I respectfully ask whether a community manager or an appropriate EA representative could help confirm that my appeal has been properly received and is being reviewed. I would also appreciate a fresh, independent review of the relevant detection data and account records by the Terms of Service Team.

I am not asking for the rules to be waived or for special treatment. I simply hope that the evidence behind this permanent ban can be carefully reviewed and that I can receive a clear explanation of the decision.

Thank you for taking the time to read my post. I genuinely care about this game and hope to resolve this issue fairly.