Appeal Case #249800807 - No Response in 3+ Months

Hi megumikato5​,

Thanks for providing the screenshot.

I can see that the case was originally created on June 29 and was updated again recently. However, the status shown here is “Updated by Customer,” so this page alone doesn’t confirm whether the appeal is currently under review by the ToS team.

Since you’ve already been waiting a long time, I’d recommend contacting EA Support and asking them to check the current status of this existing case and confirm whether it has been routed to the appropriate team.

You can use the webform here if needed:

Unfortunately, we’re not able to access the internal case status, review the ban evidence, or escalate the appeal directly through the forums.