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Handlemasterr's avatar
Handlemasterr
Seasoned Newcomer
5 days ago
Solved

Appeal for Account Suspension

I got a ban without any reason! I wanna dispute the sanction! You can relieve much pressure in the game! As a gamer. Apex is now the most competitive and interesting game I think. I surely enjoy it m...
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Handlemasterr's avatar
Handlemasterr
Seasoned Newcomer
5 days ago

They don't reply to me？why

EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
5 days ago

Hi Handlemasterr​, 

I won't have that insight, but if you've filled out the webform recently, you've done the right thing, and your case will be working its way up the queue to reach Terms of Service. The EA Help article 'Get information about EA Account locks, bans, and suspensions' mentions that the Terms of Service team aims to respond within 10 days:

You can expect an email from noreply@ea.com about your case within 10 days, though sometimes it takes longer. The email will give you further details about our decision and how to dispute it if you think we’ve made a mistake. 

Often it's far less than that. They will email you as soon as they can look into things and have wrapped up the investigation. Please keep an eye out for that mail in your inbox.

- EA_Lanna

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