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JethroMcBear89's avatar
5 years ago
Solved

Audio

Hi,

I play mainly on console use to be PS4 now PS5 but since playing on my PS5 I have had audio issues, mainly with chat so if I wear headphones I can hear teammates talk but if I don't wear headphones and just play through the TV (which I do most of the time) I cannot hear teammates or randoms talk if they have there mic on I can see they are trying to talk to me but I cannot hear them at all the only time I will hear them then is when I put headphones on, I don't know if this is by design or what but it has only happened when I upgraded consoles on PS4 I never had this problem, I have tried every audio setting in every way I can think I even loaded back up the PS4 to copy the settings and still nothing when through TV

I was wondering if you could help me, thank you.

  • EA_Kent's avatar
    EA_Kent
    5 years ago

    @JethroMcBear89 

    Gotcha, thanks! If it's only happening when you're playing without headphones I'm wondering if it might be an issue with audio settings. It sounds like the chat audio might be going out on a channel that wouldn't be coming through your TV speakers. 

    Have you checked your console's audio settings to see if it's set up to match your speaker configuration? If it's putting out audio to channels that don't actually have any speakers to go through that might be why you can't hear certain things. 

    /Kent

18 Replies

  • Hi Kent,

    Thanks for your reply! The time stamps would be the following:

    1.04
    1.24
    1.27
    1.44
    1.47

    I reccomend using headphones as it is a subtle sound but it drives me nuts as soon as it starts happening. Hope this helps👍

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @zwimpy 

    I appreciate that! 

    I wonder if this might be related to the PS5's 3D audio. Can you try disabling that option to see if you notice any difference with the game audio? If you go to the Audio Output section under the PS5 Sound Settings you should see a toggle there for 3D audio. 

    Let me know if you hear any difference with 3D audio disabled. Thanks!

    /Kent

  • Thanks for your reply Kent 🙂

    But I can already confirm that with 3D audio dissabled it is still present. I already tried this and it was still there. It was also present when I had Apex Legends on my PS4.

    Something triggers it in game, I can't hear the sound in the lobby. But as soon as I enter charcter select it can be heard when the bug starts happening. And then the only way to get rid of it is rebooting the game. But this is only a temparary fix, it always comes back for some reason...

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @zwimpy 

    Got it, thanks for checking that for me! It is definitely weird that it comes and goes like that. You haven't noticed anything else strange happening in-game before it starts up? I'm really curious as to what could be triggering it. 

    /Kent

  • Hi Kent,

    Honestly nothing else glitches except the sound, this bug has been around for a verry long time now. I think it has something to do with a sound beeing activated by an event triggerd in game.

    Everything else works fine, it's just irritating because you can't just leave and reboot the game. I have a feeling it has something to do with an audio que that the game can't load and then just keeps repeating itself every few second's. It's a subtle sound most of the time but because I game with audiofile headset and an amplifier the sound just causes irritation😅

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @zwimpy 

    I can understand that. Your suggestion makes a lot of sense. I'll pass this along. 

    /Kent

  • Hi Kent,

    I have recently uninstalled the game and then downloaded it again. Played in stereo and with 3D audio enabled but the sound came back still. So at this point I have tried everything. Hopefully this is usefull information as well🤞.

    I have a question maybe you can pass this on to the right people?

    Would it be possible to get a seperate volume setting for the announcers voice. I like having my audio on the louder side of things but it's a verry high tone that the announers voice has. The voices of my own character or of my teammates are less intrusive but the announcer can be to much at times😅👍

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