Banned because of a Hacker please help
Hello, my EA account was permanently banned today. I believe this happened because my account was compromised (hacked) earlier the same day. Any rule-breaking activity during that time was no...
Forum Discussion
EA_Barry
Community Manager
Community ManagerIt seems like you have probably taken the correct steps, securing your account and appealing the ban. I will add the relevant links in case you missed something.
Check the link below for info on securing your account:
Secure a potentially hacked account
Check the following link to make sure you appealed the ban correctly:
Thanks.
Hi Barry,
thank you for the reply and the links.
Just to clarify: only one of my EA accounts was compromised. The second account was not hacked, yet it was banned for “cheating” around the same time.
This is what makes the situation confusing for me, as I have never used cheats on either account. Especially in the case of the second account, there should be no suspicious third-party access, which is why I’m concerned this may be a false positive.
I have already secured the compromised account and submitted the appeals correctly.
Would it be possible to escalate this for a manual review, particularly by checking the login/IP and activity data for both accounts?
Thank you for your time and help.
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