Forum Discussion

jaymeoss's avatar
jaymeoss
New Novice
8 days ago

Banned because of a hacker

Hello everyone. Today i got banned while i was not doing anything wrong.

Later i seen that a hacker had entered my account and caused that ban i have sent multiple mails to ea help and no one responded 

Does anyone know what i could do

Every help would be much appreciated 

10 Replies

  • sonjtzu's avatar
    sonjtzu
    Rising Novice
    8 days ago

    Nah mate, I've been at it for 10 days now, getting the same automated response, not a single ACTUAL person is investigating anything despite me having records and proofs of my account being hacked 

  • RealSwtpotatoTTV's avatar
    RealSwtpotatoTTV
    Seasoned Novice
    8 days ago

    How did you “see a hacker entered your account?”

    I’m curious because it’s very possible I was just banned for the same reason. It’s day 3 now. And I paid for the battle pass last week, finally got my first heirloom, and now I can’t even play. It’s just unreal. 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    8 days ago

    Having multiple cases open for the same issue will most likely result in some of them being closed as duplicates. You'll just need to wait for a response from Terms of Service.

  • These are the cases i have open now so i have to wait to get a response i think

     

  • jaymeoss's avatar
    jaymeoss
    New Novice
    8 days ago

    i found out what to do but it says that there is not a way to resolve my problems

     

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    8 days ago

    You should be submitting a dispute and not sending an email. It can take a few days to get a response to the dispute.

  • jaymeoss's avatar
    jaymeoss
    New Novice
    8 days ago

    I have talked to ea help (i think bots) and they said that i need to send a email to ea but i am not getting any response from them.

     

    Please help 

  • jaymeoss's avatar
    jaymeoss
    New Novice
    8 days ago

    Hello thank you for the response but this can not get me unbanned but i sent multiple email to EA to help me but i did not get any response of them. Can you help me.

     

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    8 days ago

    Hi there. You'll need to dispute the ban. Instructions on that can be found here.  You can also find information on hacked accounts in this article.