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SnaredBiAsh's avatar
SnaredBiAsh
New Novice
3 months ago
Solved

Battle pass bug

Last night I had my friend gift me the battle pass + through the xbox store. I redeemed it and everything but when I logged on it said I unlocked everything but I go no rewards I didn’t get any instant rewards ( the 1200 crafting or the 8 free packs ) I also didn’t even get any of the items that you would have automatically got from just leveling up in the battle pass. I am level 27 and haven’t got a single reward. It shows that I can play all characters until it expires but I did not get anything else. Can someone please help?

missing content
xbox
  • EA_Mako's avatar
    EA_Mako
    3 months ago

    Hey SnaredBiAsh,

    Thanks for the extra information. What you're showing here is that your friend purchased an upgrade from Ultimate to Ultimate+, not the Battle Pass itself.

    If you have the Ultimate Battle Pass, this upgrade gives you the additional Ultimate+ content. You still need to get the Ultimate Battle Pass for your own account before there's anything to upgrade.

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  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Hey SnaredBiAsh,

    Is it possible your friend may have accidentally purchased the Battle Pass for their own account? As you haven't received any of the instant rewards or unlocks, it doesn't sound as though this was applied to your account.

    Additionally, Battle Passes currently cannot be gifted, so it's likely your friend either gifted something else such as a Legend Pass or may have accidentally applied it to their own account. 

    At the moment, only the following are able to be sent as gifts:

    You can gift:

    • Legends
    • Legend Passes
    • Store offers that don’t include Packs or Event offers
    • Legend and weapon skins, charms, and more.

     

     

  • SnaredBiAsh's avatar
    SnaredBiAsh
    New Novice
    3 months ago

    This is the option he chose. and also I got other things that apply to the battle such as the xp boost you get for wining the battle pass and being able to play all characters 

  • SnaredBiAsh's avatar
    SnaredBiAsh
    New Novice
    3 months ago

    Also he couldn’t redeem it himself

    because Xbox messages me the code and only I can redeem it 

     

    [CM - Edited to remove picture containing code]

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Hey SnaredBiAsh,

    Thanks for the extra information. What you're showing here is that your friend purchased an upgrade from Ultimate to Ultimate+, not the Battle Pass itself.

    If you have the Ultimate Battle Pass, this upgrade gives you the additional Ultimate+ content. You still need to get the Ultimate Battle Pass for your own account before there's anything to upgrade.

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