Forum Discussion

Dech0225's avatar
Dech0225
6 years ago

[BSOD][BAD_POOL_HEADER] BSOD after map loading

Hello all, After new patch I have an Issue: 1) Start game 2) Start Trios 3) Choose Legend 4) Then loading screen starts with players ready count Expected result: After that that game should be ...
EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
6 years ago

Hey @Dech0225. 


Would you mind sharing a DxDiag here when you've got a chance? For more info on how to pull one up check out the EA Help website. 

Once you have the text file please attach it to this thread. Thanks!

/Kent

    • EA_Kent's avatar
      EA_Kent
      Icon for Community Manager rankCommunity Manager
      6 years ago

      @Dech0225 


      Thanks! I appreciate it. 


      That particular BSOD error can sometimes point to RAM issues. When you have the chance can you try running the Windows Memory Diagnostic tool to see if it identifies any issues? 

      To run the tool open up your Control Panel in Windows and click on Administrative Tools. Click on the Memory Diagnostic tool and select "restart now and check for problems." Your PC will restart and the test should run automatically. It might take a few minutes to finish running. 

      Let me know what you find out once you've been able to give it a shot. Thanks again. 

      /Kent

      • bizonhiggsa's avatar
        bizonhiggsa
        6 years ago

        Hi all, 

        I have the same problem with similar symptoms (BSOD bad_pool_header in first 10 seconds after map loading). Memtest86 shows 0 errors and apex is the only game with such a problem.

        It started about 1-2 weeks ago and before this everything worked well.

        GTX 1060 6gb
        8gb ram, i5

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