Forum Discussion

politikzz's avatar
4 years ago

Can no longer sign in, only gives option to register for APEX

I can no longer log into Apex through my steam, after the game launches It tells me to register for the game and when I press register It just sends me to EA website in the steam overlay with the prompt to reset my password, which resetting my password does not fix the problem. I don't understand what caused this as I have 650 hours on this account through my steam and have never had this issue before. I also know its isolated to specifically my steam account because I was able to make a new steam account and play on that with no problem. I have tried uninstalling and reinstalling as well as verifying integrity of game files but neither seemed to work. Any help would be very appreciated.

5 Replies

  • EA_David's avatar
    EA_David
    Icon for Community Admin rankCommunity Admin
    4 years ago

    Hi it sounds like your EA and Steam account got unlinked for some reason. The best way forward would be to reach out to support, they can take a look into this and help with getting it straightened out. 

    https://help.ea.com/en/contact-us/

  • EA_David's avatar
    EA_David
    Icon for Community Admin rankCommunity Admin
    3 years ago
    @TulioKidBourbon Hey, this has been around for a while and can still affect folks, but it should be pretty straightforward to fix once in contact with support. Please use the link above and hopefully they can get this all cleared up quickly.

    Thanks.
  • Kwazadi's avatar
    Kwazadi
    2 years ago

    Yes. I`ve turned on login verification yesterday and today was having problem login in the game, then changed it back to Turn OFF the login verification and is working again.