Forum Discussion

zyxmww's avatar
zyxmww
Seasoned Newcomer
5 days ago
Solved

cant make a case on ea.com

so my account got hacked and i was needing to make a case on ea.com but when trying to do so ill put in "compromised ea account" as my issue but when trying to type in what "Console" i play on i cant type in pc, computer, or laptop it just says "no results found, please add correct keywords" ??

pc
  • EA_Lanna's avatar
    EA_Lanna
    5 days ago

    Hi folks, 

    I've tried to replicate this, and was able to select the platform without any issues. This might be browser-related. Could you give the following steps a try and let me know how you get on:

    • Clear your browser cache
    • Test this from a different browser
    • Try sending a help ticket from a different device. 

     

    - EA_Lanna

5 Replies

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  • Helveticant's avatar
    Helveticant
    New Novice
    5 days ago

    I'm in a similar boat. I need help but the **bleep** form won't let me submit a request because the Game and Console fields are broken.

  • Midnight9746's avatar
    Midnight9746
    Hero+
    5 days ago

    zyxmww​ & Helveticant​ Weird, I went to create a case myself as well and its doing the same thing to me, (where I cannot select the game or platform type).

    If I had to guess, it may be due to this:

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    5 days ago

    Hi folks, 

    I've tried to replicate this, and was able to select the platform without any issues. This might be browser-related. Could you give the following steps a try and let me know how you get on:

    • Clear your browser cache
    • Test this from a different browser
    • Try sending a help ticket from a different device. 

     

    - EA_Lanna

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