Forum Discussion
42 Replies
- EA_Aljo5 years ago
Community Manager
Hi there, @Rafael12Tbl.
It's possible this is related to a connection issue. We'll go through some troubleshooting. What system are you playing on and do you use a wired or wireless connection? Thanks!
I been having all three of these code pop up on me all day ever since the update. I've reset my pc multiple times, I turned off my firewalls and still no luck. I can play one and the next one won't connect.
- EA_Aljo5 years ago
Community Manager
Hello, @itzdarave.
Have you also tried power cycling your modem/router? If not, please follow these steps: unplug your modem and router. Also, shut down your PC. After 2 minutes plug in the modem and router. Let them come back online completely. Start up your PC and try playing again. Let me know if that helps or not. Thanks!
I've reset modem, router, pc, all in different ways. Even delete, new download. Still does the same thing.
- EA_Aljo5 years ago
Community Manager
Thanks for letting me know. Do you play on a wired or wireless connection? Also, try updating your DNS settings with the instructions here. I'm going to be ending my shift shortly here. I won't be back until Tuesday so if you need further assistance with this, it would be good to try contacting @EAHelp through Twitter or open a case with a live support advisor here. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you.
- @itzdarave same with me
- EA_Aljo5 years ago
Community Manager
Hi there, @pandaivian.
If you'd like to go through some troubleshooting, let me know. It would also be good to know if you've taken any steps so far so we avoid trying those again. Thanks!
- @EA_Aljo I play on wifi with my brother and he dont have this problem. only i have this problem.
- EA_Aljo5 years ago
Community Manager
Can you switch to a wired connection or is your router too far away?
- @EA_Aljo i have two router. My router dont have wired connection but second router have.
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