My game has been Constantly for the past 6 weeks Giving me error codes and i haven't been able to play apex this whole time i have tried many different ways of contacting EA/Respawn and still have not heard anything back i just want my game to work its that simple The code i always get is ...... Code:Shoe it consistently kicks me from game most of the time before i hit the ground and also keeps me from connecting to matches ............Please i am a season 0 player and i just want to have an operational apex.......My platform is: Ps4 Psn:CoopDeritis

@Oni_Wolf454 EA needs to prioritize these issues. They seem to have all the time in the world to develop skins, charms and game modes, but it seems EA for the last 10 years has lost their connection to the average consumer. Granted, Apex Legends is the best thing they've done, but it seems just like games like Anthem, they've been sidetracked by who knows what.

Hi @Oni_Wolf454, Let's try running through some troubleshooting steps to see if we can help with the error messages you've been seeing. When you have the chance I'd recommend starting off with the basic connectivity steps from the EA Help website to see if that helps. If you're still running into any issues after that check out the PlayStation-specific steps as well. Let me know how that goes once you've had the chance to give it a shot. Thanks! /Kent

@EA_Kent I have previously ran through those options as well as tried them recently just yesterday i factory reset my ps4 and router and still i am unable to consistently play a game if i do load in its really lagging and soon after i get kicked...... On that note i have even upgraded my internet to see if it was my connection but apex is the only game that does this i have also tried switching servers but t has the same outcome Code:Shoe everytime even if i try on another account it has the same affect i am truly at a loss of what else to do you are the first person to reply after 6 weeks so i am grateful for the reply but the trouble shooting that i can do has already been done i just want to be past this it has slowly turned me sour towards apex the lack of solutions and help from EA and Respawn So ultimately what it boils down to is ive done everything there is to try and i need yall to step in cause nothing is working ...... Again i truly thank you for replying and attempting to aid me nice to know that some people wont leave you out to dry when there is nothing else you can do please let me know if you need any info i have i will try to do as much as i can!!!Thank you !!!!!!!!!!

@Oni_Wolf454 Thanks! I appreciate the additional details. Did you also have a chance to try setting a different DNS on your PS4 as well? I've seen cases in the past where changing the DNS can help with similar issues. You can update the DNS on your PS4 using the steps below: Open the PS4 Settings and go to Network Select Set Up Internet Connection Choose Wi-Fi or LAN Cable depending on how your console is connected to the internet Select Custom Choose Automatic under IP Address Settings Choose Do Not Specify under DHCP Host Name Select Manual under DNS Settings Enter 8.8.8.8 as the Primary DNS and 8.8.4.4 as the Secondary DNS. This is the public Google DNS, but if there's a different DNS you would rather use instead that's OK as well. Select Next Choose Automatic under MTU Settings Select Do Not Use under Proxy Server Select Test Internet Connection to confirm the changes and make sure you can connect. Let me know if you're still running into that same error message afterward. Thanks! /Kent

i did those steps and tried to run a game but still lagged and got code shoe error code

Code:Shoe Error Codes kick me out /Please HELP!!!!!!!!!!

17 Replies

EA_Kent
Community Manager
5 years ago
Hi @Oni_Wolf454,

Let's try running through some troubleshooting steps to see if we can help with the error messages you've been seeing. When you have the chance I'd recommend starting off with the basic connectivity steps from the EA Help website to see if that helps.

If you're still running into any issues after that check out the PlayStation-specific steps as well. Let me know how that goes once you've had the chance to give it a shot. Thanks!

/Kent
Oni_Wolf454
5 years ago
@EA_Kent I have previously ran through those options as well as tried them recently just yesterday i factory reset my ps4 and router and still i am unable to consistently play a game if i do load in its really lagging and soon after i get kicked...... On that note i have even upgraded my internet to see if it was my connection but apex is the only game that does this i have also tried switching servers but t has the same outcome Code:Shoe everytime even if i try on another account it has the same affect i am truly at a loss of what else to do you are the first person to reply after 6 weeks so i am grateful for the reply but the trouble shooting that i can do has already been done i just want to be past this it has slowly turned me sour towards apex the lack of solutions and help from EA and Respawn So ultimately what it boils down to is ive done everything there is to try and i need yall to step in cause nothing is working ...... Again i truly thank you for replying and attempting to aid me nice to know that some people wont leave you out to dry when there is nothing else you can do please let me know if you need any info i have i will try to do as much as i can!!!
Thank you !!!!!!!!!!
Getit2gthrEa1
5 years ago
@Oni_Wolf454 EA needs to prioritize these issues. They seem to have all the time in the world to develop skins, charms and game modes, but it seems EA for the last 10 years has lost their connection to the average consumer. Granted, Apex Legends is the best thing they've done, but it seems just like games like Anthem, they've been sidetracked by who knows what.
EA_Kent
Community Manager
5 years ago
@Oni_Wolf454

Thanks! I appreciate the additional details.

Did you also have a chance to try setting a different DNS on your PS4 as well? I've seen cases in the past where changing the DNS can help with similar issues. You can update the DNS on your PS4 using the steps below:

Open the PS4 Settings and go to Network

Select Set Up Internet Connection

Choose Wi-Fi or LAN Cable depending on how your console is connected to the internet

Select Custom

Choose Automatic under IP Address Settings

Choose Do Not Specify under DHCP Host Name

Select Manual under DNS Settings

Enter 8.8.8.8 as the Primary DNS and 8.8.4.4 as the Secondary DNS. This is the public Google DNS, but if there's a different DNS you would rather use instead that's OK as well.

Select Next

Choose Automatic under MTU Settings

Select Do Not Use under Proxy Server

Select Test Internet Connection to confirm the changes and make sure you can connect.

Let me know if you're still running into that same error message afterward. Thanks!

/Kent
Oni_Wolf454
5 years ago
i did those steps and tried to run a game but still lagged and got code shoe error code
Oni_Wolf454
5 years ago
@EA_Kent i have tried running the game 3times with the same outcome as before error code shoe.
Oni_Wolf454
5 years ago
@EA_Kent I have tried this fix once more this morning and it still doesn't help
EA_Kent
Community Manager
5 years ago
@Oni_Wolf454

Thank you for giving that a try!

I've also seen some cases where setting a Static IP on your PS4 can help. The Port Forward website has step-by-step instructions on how to set that. If you're able to give it a shot please let me know if it helps.

Thanks again,

/Kent
Oni_Wolf454
5 years ago
So far that has not helped either @EA_Kent I have no idea what else there is to try this is getting out of hand ive tried everything at this rate i wont get to participate in anything before wargames is over i am not sure what i need to do for yall to take a look at it instead of me trying a thousand things that are not working
EA_Kent
Community Manager
5 years ago
@Oni_Wolf454

Thanks for giving that a shot as well.

I can definitely understand the frustration with this. Getting disconnected is never fun. I'm suggesting these steps to see if we can fix this so you don't have to keep dealing with these errors.

Do you have access to a PC on the same network as your PS4? If so, can you try running a test called a UOTrace? That will give us a more detailed look at the connection between your home network and the servers, so if there's anything happening in between we should be able to spot it.

You can find more information on how to run the test over at the EA Help website. Look for the section on that article titled How to run a UOTrace. Once you have the results please send them to me in a direct message.

Thanks again,

/Kent