Comeback pass disappeared

Hey Jezosss​,

Thanks for the post to let us know what happened! 

I'm afraid we aren't able to manually add this pass back to an account, just to be clear. That said, we can certainly pass along the information to help try and track down whatever caused this to happen in your situation. 

This was on PC through the EA app, is that right? Are you able to try logging in on any other platforms like Steam to see if the pass is still missing there as well?

HiEA_Mako​ , thanks for the reply. I am already playing through steam. Should Imtry your method the other way around?

Jezosss​
Since you had already repaired the game without any change I wouldn't expect it to show back up just using a different launcher, but trying it on EA app instead of Steam could help confirm whether it's potentially an account level issue.

That would, again, just be more information we can pass along rather than letting us add the pass, but may be worth checking if you're able and it's not overly restrictive (don't re-download just to test if you have data caps, for example).

EA_Mako​ 

Well, I can’t launch the game from the EA app since it’s downloaded on Steam, so I guess we won’t be able to check that. 
I understand that I won’t be getting my pass back, but is there no compensation either? In any case, thank you for your time.

Hey mine just disappeared after one day. Is there any way to get this back? and i’m on playstation 

What is up with EA help, I have same issue but took a bit of time off and then started back up and was all working, comeback pass and was working on the challenges and it was fun till it was gone and all progress is gone, all of a sudden when i am halfway through it just disappeared from one day to the next. I click passes and it shows nothing besides battle pass and spotlight pass, and i dont own a spotlight pass. but no comeback challenges and no comeback pass option under passes. 

I went to EA help and they said they see the issue and can fix it just need to transfer me to the tech team to get it fixed but then the person who they transferred me to had no idea what was going on and was not informed i was getting transferred, had to give all the basic info again and took forever again. They gave me no assurance or even a simple line that a team is working on it but yet after making me wait and wait and wait they tell me to post to the forum and just maybe you will get a response fix from the community manager. I had already done that but yet to get any sort of response. Those words "Just Maybe", very unprofessional. If they are not going to help, they could at least tell us that they sent it to the dev team or something, I have never in my life seen this level of pure ignorance from a help center. |

Been playing this game since it came out and put a lot of money into it, i took a little time off and come back to a ruined game, not only that issue but i bought some expensive retro apex packs and the packs were supposed to give me items that were part of that pack but it did not and i went to help for that too, 2 hours and they gave me no help. They were able to ID that i did not get correct items but said wait for a response with a link to the community forum in general. Like what is going on, that link booted me from chat. 2 hours in a chat to only get the same run around and booted out. It does not seem anyone can help, or wants to help. The case for the packs says closed but i got no compensation but i really could care less at this point since i have a transcript of EA help acknowledging the issue and confirming the issue to take it to the bank to get my money back. I dont understand why the EA help team is so ignorant and unkind and not willing to help. 

I own an online company, and i work heavily with an AI art company and i see and know how the inner workings work for customer service and this saddens me to see this low level of help. Not you directly but help chat. I have never dealt with you but they did say a community manager would be able to help and i am pretty sure that was a straight up lie.  Please i need some help. I dont really want to have to use my last resort option with contacts at respawn to get this simple issue fixed. 

Did you ever get a fix, or it fixed?