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Do you have a PC by chance? If so let’s find out how your connection is reaching our servers. Can you run a UO Trace and screenshot me the results? Instructions are here: https://help.ea.com/en/help/faq/connection-troubleshooting-basic/.
- EA_Aljo6 years ago
Community Manager
I understand you play on Xbox, but that test needs to be run on a PC. As long as that PC is on the same network as your Xbox, the test gives us the same results. Regardless, without one, we'll have a harder time finding out what's causing this. Are you only having this problem when you try to play at the same time as someone else in your home?
- 6 years ago@EA_Aljo Yes I’m usually fine playing solo but when I part up with anyone in home that’s when it happens, again like I mentioned before we’ve played since season 2 for her and season 1 for me but never had this issue until season 5 and I believe around the reconnect feature time. I don’t have a pc though so I won’t be able to run that test sorry
- EA_Aljo6 years ago
Community Manager
Just to be sure, your friend has an open NAT as well, right? If so, you both should set up static IPs on your consoles. That has been known to help with this as well.
- EA_Aljo6 years ago
Community Manager
You should try contacting your ISP. They can probably help with this.
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