Constant packet loss icon while playing

Hey @Korokoku. 

Which platform do you play on? Are you playing on PC or console? 

/Kent

@Korokoku 

Got it, thanks!

Can we try running through some troubleshooting steps to see if it helps with the issues you've been seeing? A good place to start off would be with the basic connectivity troubleshooting steps over at the EA Help website. 

If you're still having trouble after that check out the PC-specific steps as well. Let me know how that goes when you have the chance. Thanks!

/Kent

@Korokoku 

Thanks for giving it a shot. 

It is strange that it only seems to happen periodically. Does it seem like there's any pattern to it at all? Are you in a particular part of the map, for instance? 

/Kent

@Korokoku 

Ah, I see what you mean. 

When you've got the chance could you try running a UO Trace? That would give us a detailed look at the connection between your PC and the servers, so if there's something happening along the way we may be able to spot it. 

You can find more details on how to run the test over at the EA Help website. Once you have the results please send them to me in a direct message. Thank you!

/Kent

@EA_Kent I attached it in the initial post

@Korokoku 

Got it, thanks!

When you have a chance could you try running it once more, but let it go until it's sent at least 100 packets? That way we have a decent sample for the results. Feel free to send me the results once you've had a chance to give it a shot. 

Thanks again. 

/Kent

@EA_Kent Here is a new trace with more packets.