Cosmetic Items and progress lost after linking PS Account to EA Account
I used to play a lot of Apex on my PS4 with a PS Account. This Account was linked to my Origin Account. I used the same Origin Account on PC and had a different progress on PC. Since the EA Accounts came, my Origin Account became my EA Account. I kept playing on the PC since then with this EA Account and I kept my own progress as well as cosmetic items (different to the PS Acount). When I linked my PS Account to the same EA Account (for the first time and without unlinking the PS from any Account) because I've read that I could keep playing on PC with the progress of my PS Account, if i merged them. But I am stuck with the progress of my Account from my PC and my PS progress is lost. None of the cosmetic items (with exception to the Guardian Angel Lifeline Bundle) tranferred from the PS Account to my EA Account.
I have never linked my PS Account to any other EA Account until then. I used the same E-Mail adress on PS, Origin and EA. I've read a lot of Topics on Answers HQ, but almost all of them talk about cases, when people unlinked a PS Account from an old EA Account. I never had an old EA Accoun tto begin with. I also created a new topic here, but I haven't received an help, so I try again now. The official EA support just closed my case without a single word of advice.
My PSN ID is dozy_koala just like my EA ID dozy_koala.
My PS Account should have been linked to the Origin account (ID: dozy_koala) that became the EA account. But it is the exact same EA account, I used on PC before the cross platform merging. It is also the same account that I linked my PSN account yesterday.
I haven't received any error message or warning message for unlinking. When I linked my PSN account to my EA account yesterday, there also wasn't any warning or error message showing.
I'd be glad, if someone helped me recover my PS proggress on my EA Account for PC. Thank you in advance!
Hey @dozy_koala,
It wouldn't be possible for your PSN to have never been linked, as if you played Apex it would have prompted you to link it to an account in the past. So you're likely right in that your Origin account (later EA account) had your PSN linked initially.
With that said, I do see the PSN was unlinked from this account a couple years ago back in 2022, though it was later re-linked at some point and potentially again re-linked earlier this month.
Any time the account is unlinked there's a possibility of losing your game progress, so it's likely this progress was lost at one of those points. While making sure any platform accounts are re-linked can often restore that progress, that's not always guaranteed.
If this was the original account and re-linking the PSN here has not restored the progress, I'm afraid that would be lost. If there was another account that it may have been linked to in the past, you could try re-linking it there instead to see if the progress is restored, but we wouldn't have any way to manually grant or restore any progress that's not otherwise appearing unfortunately.
