Crafting of skins I did not do and terrible support
Hello, Can you explain me how is this acceptable. I understand that you may not be able to revert what happened as you do not have proof of what I claim,
but at least you can investigate the case without accusing a customer for a false claim and threatening to block or ban his account!
From that point of handling me as a customer, I will not make any further purchase from EA anymore and I will post this to social media and forums so the people can see how you treat players-customers where a fault is not theirs and the accounts safety may be at large!
Below is the chat transcript of the support that I have from your sevices.
| Chat start time | May 17, 2019 8:10:26 PM EST |
| Chat end time | May 17, 2019 8:31:02 PM EST |
| Duration (actual chatting time) | 00:20:35 |
| Operator | Varsha |
Chat Transcript |
| info: Your approximate wait time is 1 minute. info: Thank you for contacting us. Varsha will help you soon. Varsha: Thank you for contacting EA HELP, my name is Varsha, may I start with your first name please? you: Hello, my name is Stavros you: I was trying to chat a while my on mozilla I had issues with the chat Varsha: Hi Stavros Varsha: Nice to meet you! you: Nice to meet you! Varsha: As I check you have contacted us regarding the octane skin? you: Yes, I was wondering today that I had not 2 of epic skins that appeared on Octane. In addition, I noticed that my crafting materials got reduced and only 10 left on my account Varsha: I can realize it can be bit upsetting for you, not to worry I will try me level best to help you out. you: I am not sure but I think I had around a 1000. Can you please check your logs? Varsha: Please allow me a moment to look this for you, you: Thank you very much Varsha: it seems you are facing some kind of tech or sync issue, Varsha: I am sharing you some trouble shooting steps through the follow up email and than perform the steps and restart the PC and you will be able to see the skins. you: No sorry. I got missunderstanded. you: I see the skins. The case is that I did not bought them and lost crafting materials you: misunderstood* Varsha: Lets verify the account and then I will help you further Varsha: Alright! Now i am going to send a 6 digit numeric code like ex- (123456) on your email in order to verify the account ownership. you: The verification number is 518639 Varsha: Thanks Varsha: It seems you have used your Crafting coins Varsha: TRANSACTION: CRAFTING MAY/17/19 AT 03:02 AM DEBIT DESCRIPTION CURRENCY AMOUNT A player crafts an item crafting 30 Varsha: TRANSACTION: CRAFTING MAY/17/19 AT 02:32 AM DEBIT DESCRIPTION CURRENCY AMOUNT A player crafts an item crafting 400 TRANSACTION: CRAFTING MAY/17/19 AT 02:26 AM DEBIT DESCRIPTION CURRENCY AMOUNT A player crafts an item crafting 400 you: But I did not. Varsha: I am afraid to say that these purchase can be done by account holder only you: At least it was not me or someone from my computer that has access you: The account holder is me Varsha: And further investigation please agree this disclaimer- Making a false claim is against our gameplay rules. Varsha: Breaking the rules makes it hard to provide a fun, safe, and secure environment for you and all players. If you make a false claim, we may need to suspend your gameplay or even close your account you: Can you please check the ip addresses to check if it is from my location Varsha: Also there is no suspicious activity on your account you: I do not break the rules Varsha: All the login is from same device Varsha: If I send this to further investigation then they might blocked you for false claim you: that's weird. Even the login the day of the purchase? Varsha: I am sorry but the location/ip are same you: No sorry I did not make the purchases. I also have a subscription on Ea Access and I do not agree to be threatened of having a block on my account for something I did not do Varsha: Alright! you: I do not know also how the ip is the same but I did not do the purchases and I understand that you cannot revert it. But that 's something you may further investigate as an issue Varsha: As mentioned there is no suspicious activity on your account. So we cant take any action and it is totally false claim info: Your chat transcript will be sent to [edit: email address removed] at the end of your chat session. you: You have to know that I emailed the transcript to my email and I will post it on reddit and forum. Because I confirmed that I the actual account holder did not do these purchases. you: Have a good night! |
