Forum Discussion

richard1cheteles's avatar
10 months ago

Crash Report Handler

Hello yall,

today I wanted to play with my friend Apex, and the game just decided not to work. It's actually the first time that I have problems with such a crash. 

I honestly do not know what the problem could be. It didn't happen after an update, I didn't install some other apps that could interfere with the game, it simply happened.

First I started to restart the PC...nothing happened. After it I tried to uninstall and install the game (twice), and it still didn't work.

You guys are my only hope, because I don't know what to do.

I don't know if you can see the screenshot that I've left here, so here is the Crash Report:

Crash Report Handler

The application has encountered an unexpected error.

You can choose to create a memory dump, which will aid our support team in diagnosing your issue.

To contact our customer support, go to https://help.ea.com/

Dumping started...

Dumping finished. File:

C:/Users/richa/AppData/Local/Temp/PACKER_2337640_21168.dmp

Uploading started...

Uploading finished (HTTP code: 200)

Finished.

8 Replies

  • it seems to be since their last update. at launching apex asked me to choose directX or directX 12, none of them makes the game working. Idk if DirectX is the problem......

  • richard1cheteles's avatar
    richard1cheteles
    New Novice
    10 months ago

    Hi, thank you for the answer. Yes after some research I found it out too, but it's still crazy to me that a simple app like DS4 kept me away from playing

  • Tikhon_Zh's avatar
    Tikhon_Zh
    10 months ago

    So what did you do to make game work again? Or did it not? You marked the other comment as a solution but I don't see any suggestions about acting on the problem. Thanks.

  • richard1cheteles's avatar
    richard1cheteles
    New Novice
    10 months ago

    Simply start it without DS4 Windows. Apparently does the PS4 controller now work with Steam, so you don't need something else

  • Tikhon_Zh's avatar
    Tikhon_Zh
    10 months ago

    Nice that you managed to solve the problem but I never used DS4. Just like any controller in general. So this doesn't help in my case.☹️

  • richard1cheteles's avatar
    richard1cheteles
    New Novice
    10 months ago

    Then there is probably some other app that interferes with the game. Apparently it's the anti-cheat that doesn't allow you to use some apps that are considered as "illegal"

  • Tikhon_Zh's avatar
    Tikhon_Zh
    10 months ago

    It most certainly can be true but I deleted every possible banned apps that were listed on unofficial sources. The only thing that may help is if EA announces official list of banned apps. Until then it's pretty much a blind shooting.

  • richard1cheteles's avatar
    richard1cheteles
    New Novice
    10 months ago

    I think expecting something from EA isn't the smartest thing to do XD. I'm sorry that I couldn't help

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