Crashing on launch with an error

Hello,

I am experiencing a strange issue with my Apex Legends account.

After playing the EA version of Apex Legends at an esports café, I returned home and tried to launch the PS5 version. However, the game now crashes with an error and will not start.

I tested a different account on the same PS5, and it works without any issues, so the console itself does not appear to be the problem.

I suspect that my account data may be stuck or locked on the server side. Could you please check my account and perform a server-side reset if necessary?

Thank you for your assistance.

[CM edit - descriptive title]