Cross Progression Didn't Go Through?
Hello,
I received the first cross-progression prompt a few months ago and clicked continue but never received the second one to choose accounts, and when I searched for answers online it pretty much said wait for it to roll out. I still have not received my Xbox items on my PC Steam account, and I've had my accounts linked since way before the cut-off date. I was just wondering if there's an issue with my account in particular or if it's still rolling out in waves. I have not unlinked or changed accounts since then so I'm just seeking clarification.
Thank you
Hey @thaety,
All accounts should have Cross Progression active at this point.
If you're not seeing content from a particular account, that typically means it was unlinked from a different EA account where that progress was first earned.
Your content/progress on an account is stored at the EA account level rather than individual platforms, so if you had unlinked your Xbox account from one EA account to link it to the EA account with your Steam, that would not transfer any of your items.
Those would still be on the original EA account where that Xbox was first linked. If you're trying to restore any lost progress, you would need to link the Xbox account back to its original EA account to try recovering that. There would not be a way to combine progress that was earned on two separate EA accounts.
If you need any assistance getting the accounts re-linked, please contact support directly so they can assist further.
