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Natinodalatino's avatar
2 years ago

Cross Progression skins not showing

Hey, I had several skins from my xbox account: aBabyShoe and I recently merged them via Cross Progression in Apex to my account NationFive.

My problem comes that I cannot visualize those skins that I had before, is there something I did wrong?

3 Replies

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hey @Natinodalatino 

    Is there a chance that you have unlinked any of your platform accounts from another EA account and linked them to a different profile?

  • I had to unlink my xbox account from another account it was tied to and then I tied it to this one, but it's been a few months since I did that. I really haven't touched my Xbox apex account since season 2, but I had several skins I did like! 

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    2 years ago

    If your Xbox profile was already unlinked from your previous account and linked with a new EA profile, that will reset your account progress. There is a warning you need to accept before completing these steps, and we have it explained here on our website. Account Unlinking Risks 

    You can reach out to our support team and they will be able to check your account history. 

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