Forum Discussion

Seasoned Newcomer

1 month ago

Data Loss during PS4 to PC Cross-Progression (Account Reset to Level 1)

I am contacting you because I have lost all my progress and items while attempting to move my data from PS4 to PC via Cross-Progression. Account Details: EA ID: [Hqlulu PSN ID　HqIuIu PC SteamID h...

cross-progression

playstation

EA_QueenBee

Community Manager

1 month ago

Hey Hqlulu,

You mentioned that you were working to merge your progress, and to do so, did you unlink your PlayStation from its original EA account and link it to its current one? Or what did you do shortly before you lost your progress exactly?

Hqlulu
Seasoned Newcomer
1 month ago
Subject: Re: Regarding my progress loss
Hi,
Thank you for your reply.
I’m afraid I might have done exactly what you described. While trying to merge my progress, I may have unlinked my PlayStation account from its original EA account and linked it to my current one by mistake.
Could you please help me find my original EA account? I don't remember the exact email address for the old account, but it was previously linked to this PlayStation Network ID:
PSN ID: HqIuIu
If you can locate the old account, is there any way to restore my progress or fix the link? I would really appreciate your help in getting my progress back.
Best regards,