DXGI Error Device Hung & Rest

Hey @Carma1115 is it possible to try the game on another system to see if you continue to have issues?

Darko 

Similar PC build. I am also having this problem. Very annoying to deal with.

Hey @Carma1115 can I ask in what language you are using in game?

Darko

No corrupted or missing files when running the system file checker. When I created a new admin account I was able to play 4 full games before getting a 2 new crashes in a row. The first one is uploaded and the second one is crashes me to a black screen, did the windows ding and then disconnected my mouse. Only way to clear the crash was a power cycle

Hey @Carma1115 the last time I kept seeing errors such as this related to my GPU I had to replace it. Once I installed the new card I didn't see the issue again. Generally if this was an issue with the game we would be seeing a lot of reports of this.

Based on your DxDiag,  to start with the best thing to do is go ahead and run System File Checker tool to repair missing or corrupted system files:https://support.microsoft.com/en-ie/help/929833/use-the-system-file-checker-tool-to-repair-missing-o...

You should also try the game on a new Windows admin account.

Let us know how you get on.

Darko

After working with Nvidia for the past 2 weeks and more to come, I have yet to find a solution to these crashes.

• First tried Debug Mode in the Nvidia Control Panel, which did nothing
• Reinstall my graphics card in same then a different PCI-E x16 slot and
  • Also check if the PCI-E x16 slot was damaged, no damage
• Clean Install of GPU Driver
  • Uninstalled all gpu driver related files using DDU > Download latest driver from the Nvidia website > Clicked "Clean Installation" when installing driver
  • I left everything as default settings and it immediately went back to crashing on my first game.
• Checking for stability with
  • 1 hour stress/stability test each with Unigine Heaven, Nvidia's Suggested Software , and FurMark looking to crash my graphics card to figure out what could be causing the crashes
  • Watched for any irregularity when testing, i.e. high temp, irregular jumping clock speeds, power consumption, and even unsteady memory clock speeds.
  • But my graphics card survived every single test with amazing benchmarks and results for each software used. 
• I oddly asked and then tired under clocking my graphics card
  • I went as far as -225 MHz to completely stop the maximum boost clock speed of 2010 MHz to its base boost clock speed of 1785 MHz, and as expected it did nothing
• Based on this we can say my graphics card isn't the issue, so we went on to basic game troubleshooting
  • Firstly reinstalled Apex Legends
  • Changing all the in-game settings and control panel settings to low/high performance
  • Run Apex as an administrator
  • Lastly I separately decided to try everything that I have already tried and mentioned in the very first post. You probably guessed it, I still crash with all that done

From all that and still waiting on a new response from Nvidia, I am absolutely frustrated and stumped. It's been almost 4 months of troubleshooting and I have yet to figure out how to resolve these crashes. Is there anything else you, EA help, dev, or anyone else can suggest that was not already mentioned?

(edit) Added a DxDiag report that I did today

In that case @Carma1115 I'd recommend reaching out to your GPU manufacturer to see what they can recommend.

This is an issue related to the GPU and as such, they would be better positioned to assist, a clean install of your OS could help.

Darko 

All of the solutions you listed have been tried and listed above. I wanted to be mindful and just tried it again by doing another clean install of my GPU driver, a clean boot, gpu & cpu were at stock speeds, and set everything to low. With all that done I still crashed withing 20 minutes of playing the game

At this point I don't think it can even be fixed if everything doesn't reduce or completely stop the crashes. If you or anyone else think they have a solution that wasn't listed here on both replies please let me know

The error you are seeing is one relating to your GPU @Carma1115, the best thing to do is a clean install of your GPU drivers. 

You also need to ensure that you:

• Turn on vsync
• Perform a clean boot before attemting to play the game
• Ensure you have power supply capable of meeting the demands of your hardware while it is under heavy gaming load
• Set all in game graphics settings to low in order to reduce the stress on your GPU.
• Set the high performance preset in your GPU control panel, as opposed to the high quality preset.
• Run your video card at stock speeds (memory and core). This is also important for players with factory overclocked cards. This will require some third party software such as EVGA Precision or MSI Afterburner etc.

Darko