Forum Discussion

Seasoned Newcomer

2 days ago

Solved

EA ACCOUNT BANNED / Outsourced Chat advisors lied and are very rude

Hello, I tried logging in to apex today and it says I am locked out after trying to log in, I have checked my penalty history and there is nothing about a current ban or violation. I had a previous ...

anticheat

EA_Mako
1 day ago
Hey TurkishGuyy,

Just to be clear, we are not able to make any changes to your account or penalties here on the forums. I do see you mentioned speaking with an advisor that suggested appealing later, but if you have already completed ~10 appeals without any change and are no longer able to create appeals, that would mean our Terms of Service team has declined to remove the penalty.

I'm afraid that would be final, so appealing again later would have no effect if you've already reached the point where they've said no further reviews will be performed. That's likely why you're now unable to appeal. The only team able to change actions on your account will be the Terms of Service team via an appeal, so if that's no longer possible then this action would remain on the account. There are no alternate routes to have a ban or suspension reviewed once you've gone through those appeals, sorry.

EA_Mako

Community Manager

1 day ago

Hey TurkishGuyy,

Just to be clear, we are not able to make any changes to your account or penalties here on the forums. I do see you mentioned speaking with an advisor that suggested appealing later, but if you have already completed ~10 appeals without any change and are no longer able to create appeals, that would mean our Terms of Service team has declined to remove the penalty.

I'm afraid that would be final, so appealing again later would have no effect if you've already reached the point where they've said no further reviews will be performed. That's likely why you're now unable to appeal. The only team able to change actions on your account will be the Terms of Service team via an appeal, so if that's no longer possible then this action would remain on the account. There are no alternate routes to have a ban or suspension reviewed once you've gone through those appeals, sorry.