Forum Discussion

Rising Novice

7 months ago

Solved

EA Help automated email

Been appealing for my ban for almost a month and all i get was same automated email never have a real agent for my problem. EA help eally works?

[CM - Edited title for CAPS]

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FUEAUSAK
Rising Novice
6 months ago
whats the purpose of customer support if the client is always right and customer cant appeal or do anything
FUEAUSAK
Rising Novice
6 months ago
just because of the steam I have been using for a very very longtime I got permanent ban and when i tried to appeal there is nothing to do what EA Help purpose if it cant help the customer
FUEAUSAK
Rising Novice
6 months ago
its more like a EA chatbot than EA help
FUEAUSAK
Rising Novice
6 months ago
29 **bleep**ing appeal but there is nothing no real people just a **bleep**ing same automated email
EA_Mako
Community Manager
6 months ago
FUEAUSAK

As we discussed much earlier in this thread, you'll get up to 3 appeals to have different members of the team review the situation.

If they all agreed our rules were broken, that ban will remain in place. After that point, the messages you'd be getting would let you know not to expect additional replies or reviews as that will not change.

This has been reviewed by real people. Submitting more appeals after their decision has been confirmed multiple times will not change things. This will not be reviewed any more after those initial 3 appeals, regardless of how many messages you send. This is specifically stated in each of those messages. Please read those for more details. Locking the thread here as this cannot be changed.