EA is taking too long to rectify its flawed bans and TOS investigation system.
I was banned in mid-January after being accused of cheating, which I haven't nor never will do. I got an email 2 days later explaining why my account was banned. When I contacted EA they confirmed my IP and told me it was possible someone logged in elsewhere and cheated. So, I authenticated my account (considering I didn't even KNOW my account was compromised because I was never warned). I have been waiting since JANUARY to get my ban lifted. I have waited over 6 weeks. I have missed out on various in-game events. I keep contacting EA and all they say is they can't help me and I need to wait. I want to know why it is taking 6 WEEKS for EA to investigate my issue. It is becoming clear that EA doesn't care about its customers. I am so disappointed after being patient and waiting so long. What can I do in order to expedite this process?
TL;DR It is has taken over 6 weeks and EA still hasn't investigated and lifted the wrongful ban of my account. I am getting tired of waiting.
