Hey there, how long have you been waiting for a reply? I believe you can find the answers you're looking for in the article I shared in my previous reply:
If you think the lock, ban, or suspension on your EA Account was a mistake, you can appeal the decision. To appeal, contact us, fill out, and submit the web form.
Your case will be sent to our dedicated team for review. You can expect an email from noreply@ea.com within 10 days, though sometimes it takes longer. The email will give you more information about our decision and how to dispute it if you think we’ve made a mistake.
I hope this helps.