Forum Discussion

Newcomer

7 hours ago

Solved

game ban

Subject: Urgent Appeal Account Access Issue ALGS Participant. Dear EA TOS Team, I am writing to appeal a login restriction on my account. My Game ID is abstractlife1. I cannot log into the game, yet ...

anticheat

EA_QueenBee
6 hours ago
Hey abstractlife1,

Unfortunately we can't help with bans here on the forums. I'd recommend raising a dispute with our terms of service team, as they can take a look into this for you. There's a webform in the article you can use to reach out even if you don't see anything in your ban history.

Just to check in case this is why it's blank, what platform do you usually play on? Is it the EA app, or a console or Steam?

EA_QueenBee

Community Manager

6 hours ago

Hey abstractlife1,

Unfortunately we can't help with bans here on the forums. I'd recommend raising a dispute with our terms of service team, as they can take a look into this for you. There's a webform in the article you can use to reach out even if you don't see anything in your ban history.

Just to check in case this is why it's blank, what platform do you usually play on? Is it the EA app, or a console or Steam?

abstractlife1
Newcomer
6 hours ago
I saw an EA official mention that even if the ban history is blank, I should still be able to use the specific TOS webform. I usually play on steam . Could this be why my ban history is showing as empty? Please ensure this platform info is also included in my case notes for Case 241477783 .
- EA_QueenBee
  Community Manager
  6 hours ago
  abstractlife1,
  
  If you log in here with your EA account details, do you see your Steam linked? If not, then that could be the issue.
  
  We can't look into or add on to cases, but if everything is linked properly then our terms of service team will be able to pick that up without any issues.
  - abstractlife1
    Newcomer
    5 hours ago
    I'm quite sure it's this account, can you help me? I'm going to miss the registration deadline for algs