Hi all, After a small patch of 450 MB today via steam, Apex is crashing after 1 minute after launch. It doesn’t matter if I’m in the menu, firing range or in a game it crashes to desktop regardless. No errors just a 1-2 seconds freeze and it’s gone, same thing as Alt F4 and it’s happening consistently after 1 minute prior to launch. I was playing yesterday without any issues and have never gotten these type of crashes. Nothing has been done to my OS since yesterday.Specs: Intel Core i7 8700K Nvidia GeForce 1080 TI 64 Gb DDR4 2800 mhz OS version: WIN 10 21H1 build 19043, 1826.Steps done: Followed troubleshooting steps in this post Running all video settings on low. Verified game files via steam. Reinstalled the game Removed my user folder located in users/respawn/apex.Configured priority for EasyAntiCheat to low via task manager.Performed clean install of my GPU drivers using DDU. Uninstalled MSI Afterburner, no overclocking is active. Used system file checker tool in windows just in case via command, sfc /scannow Uninstalled all Visual C++ Redistributable Packages.Any suggestions why this is happening and solve it? Not sure if this issue is related to my system or just a annoying patch which causes this.

title says all, after the supposed new Anti Cheat being put in AGAIN, the game just doesn't launch. Anyone else ?

The game launches, I can load into a match or the range (if I'm quick), but within the first 30 seconds or less the audio stutters and/or the screen freezes and then the game crashes, no error code. It also crashes if I sit in the lobby or even just sit on the splash screen (before connecting to the server).I updated NVIDIA drivers (after the crashes started not before), restarted, verified files, repaired the anticheat, set the anticheat to low, reinstalled, have Apex adding as an exception to WIndows firewall, turned off Steam overlays, ran chkdsk on the drive (no issues), launched from the .exe as administrator, and tried not allowing Windows to manage the pagefile automatically. And it still crashes.Just started today; no problem playing yesterday.

I tried every other solution (downloading Valorant, drivers thing..) but nothing had worked except this one1.download autoruns at https://docs.microsoft.com/en-us/sysinternals/downloads/autoruns2.under "drivers" tab, find all that are red colored (says Not verified)3.right click menu "jump to image"4.move that specific file to desktop (or anywhere else) ps: you can try to start the game after every file you moved out of the folder, you don't have to move them all at once. its safer for you system stability5.you are good to go!!!Thanks to 91KevinShi (steam)Source: https://steamcommunity.com/app/1172470/discussions/0/3459345750031717666/

It seems that there are two main issues caused by this same problem. 1) Crashing out, and 2) Getting into the game but the game stuttering severely when the mouse is moved. It seems that these problems have occurred in the last few days since the small update was released. From what I've read, it does not seem to be related to what OS you have, what updates etc.I run Apex out of Origin. I have Windows 7 currently. I have tried installing the windows updates recommended: KB4534310 and KB4534314. I am not going to update to Windows 10 right now as I'm not believing that is required. I have tried excluding Apex, Origin, and EasyAntiCheat folders and executables from my Norton Antivirus. I have also tried repairing EasyAntiCheat. Rebooted my machine several times, including my router. I have played Apex since it was released 3 years ago, with very few problems. I only have about 3500 hrs played, but still play almost every day and have sunk money into this game. I can get into the game and into a match, but I get the problem where moving my mouse causes the game to stutter severely, and is unplayable. I see the stutter in a match and also in the Firing range and Training range. I even see it in the front end lobby where I can move my mouse and the chosen legend pauses and stutters, the effects in the front end pause and stutter, etc.This is really unacceptable. I'm curious how widespread this stuttering and crashing is. Those experiencing it have no recourse now and are stuck not being able to play. I hope the issue is widespread enough so that EA can't just say "too bad for you.....we have hundreds of thousands of other players that aren't experiencing this issue". Please help us EA!

Yup.I've done everything to make this damn game work. Updated to the most recent patch today with the release of the season 14, and the game still crashes for me after being up for a bit. So, let me tell my story.The Problem: Apex Legends crashes 55 seconds after game launchYes, the game crashes precisely 55 seconds after the game launch. Time measured starts the after the EAC splash screen, the moment the game enters exclusive full screen mode. No matter what I do, once the game has launched it will crash 55 seconds precisely afterwards. Be it on the login page, the lobby, the firing range, it doesn't matter *what* I'm doing when it crashes, it just will. Always 55 seconds after game launch, as measured by me well over 20 times now.What I've Done To Resolve This Issue (In Rough Order Steps Were Taken)1) Verified the integrity of the game files (Steam); all files verified, no problems. Game crashes after 55 seconds.2) Deleted Apex Legends and downloaded it again. Game crashes after 55 seconds.3) Deleted my config file (video settings, input settings, etc) game crashes after 55 seconds. 4) Reinstalled my graphics drivers (Nvidia). Game still crashes after 55 seconds.5) Uninstalled my graphics drivers, restarted my computer, installed my graphics drivers, restarted my computer. Game crashes after 55 seconds.6) At this point, I did a buch of other small things but this was 3 days ago and I don't remember, so onto step 77) Wiped windows (completely, from scratch) and installed a fresh install of Windows 10. Downloaded Apex Legends, launched game. Game did *not* crash after 55 seconds. Wowza!8) Downloaded msi afterburner, rivatuner statiscs server, soundpad, and voicemod. Installed those applications, restarted computer.9) Launched Apex, game crashes after 55 seconds10) Uninstalled each of the individual programs listed here one by one, launching Apex each time. Nothing changed, game crashes after 55 seconds.11) Restarted computer, launched Apex Legends on a machine that has NOTHING but the default windows utilities installed and STEAM. Game crashes after 55 seconds.12) Did the very dangrous very stupid thing that people here were suggesting because it was a fresh install and I have nothing to lose; moved random driver files within the System32 folder somewhere else. Game works! Doesn't crash after 55 seconds! Wowza! I play Apex Legends for around two days happy that I can play my favorite game again despite the sheer amount of crap I had to deal with to get here. Do you all think it's reasonable to expect your end users to do all of this? Do you really?13) Power goes out at my house yesterday, 8/8/22. Forcing the computer to turn off for the first time since the game successfully worked during Step 12. Game now crashes after 55 seconds again.14) I do all of the steps from 1-12 over again. Nothing fixes the problem. Game crashes after 55 seconds.15) I install Windows 11 just for fun, because at this point I have nothing to lose. Game crashes after 55 seconds.16) Reseat GPU. Game still crashes after 55 seconds.17) Remove GPU and attempt to run the game on integrated graphics (Intel). Game crashes before reaching the lobby, but STILL crashes 55 seconds after the game launched.18) Put GPU back in, game crashes after 55 seconds.19) Update to Apex Legends Season 14 Hunted. Game crashes after 55 seconds.So that's that. I've wasted at this point well over eight hours of my life attempting to fix an issue taking steps so drastic that no sane person should be expected to take for ONE game that's not working properly. Respawn, please fix.Minor Update:I have since wiped Windows 11 and reinstalled it from scratch all over again, and the game still crashes after 55 seconds. I beg someone at Respawn to please take notice of this issue and to at least say that it's something on your radar that you're aware of.

Game crashes to desktop without error: July 27-2022 patch

364 Replies

SanchitoChous
3 years ago
I have all the prerequisites installed, and I am getting error 0x80073712
EA_David
Community Admin
3 years ago
That indicates that a prerequisite file is missing or damaged, thus preventing the update. There are other tools like DISM, but can I check if the SFC found an issue?
SanchitoChous
3 years ago
SFC did find an issue, attaching a log.
CBS.rar1 MB
ZeroKKH
3 years ago
Hi @XHelperZ ,

I have the same issue, I attached the .dmp file. Please have a look for me please. I cannot play the game, it still crash after I open the game for less than 2mins
db.rar1.2 MB
DxDiag.txt114 KB
EA_Kent
Community Manager
3 years ago
Hi @IamKayRaw,

Have you had the chance to try playing since the update earlier today? Is it still crashing afterward?
EA_Kent
Community Manager
3 years ago
Hi everyone,

When you've got the chance can you try playing again after the update from earlier today? Please let me know if you're still running into any crashes after the update is installed.

Thanks!
IamKayRaw
3 years ago
@EA_Kent Yeah noticed the update, unfortunately its still crashing.....
IamKayRaw
3 years ago
@EA_Kent Getting this info form dmp crash files.

*******************************************************************************
* *
* Exception Analysis *
* *
*******************************************************************************

KEY_VALUES_STRING: 1

Key : AV.Fault
Value: Execute

Key : Analysis.CPU.mSec
Value: 562

Key : Analysis.DebugAnalysisManager
Value: Create

Key : Analysis.Elapsed.mSec
Value: 754

Key : Analysis.Init.CPU.mSec
Value: 312

Key : Analysis.Init.Elapsed.mSec
Value: 109281

Key : Analysis.Memory.CommitPeak.Mb
Value: 133

Key : Timeline.Process.Start.DeltaSec
Value: 64

Key : WER.OS.Branch
Value: vb_release

Key : WER.OS.Timestamp
Value: 2019-12-06T14:06:00Z

Key : WER.OS.Version
Value: 10.0.19041.1

Key : WER.Process.Version
Value: 1.0.0.0

FILE_IN_CAB: e1331fc5-31d2-4020-9f71-a187e9a7b8ab.dmp

APPLICATION_VERIFIER_LOADED: 1

CONTEXT: (.ecxr)
rax=49a2ccd0391e4735 rbx=49a2ccd0391e4735 rcx=49a2ccd0391e4735
rdx=9b0f1caae207c312 rsi=c73e9cdc86289b50 rdi=49a2ccd0391e4735
rip=ffffffffffffffff rsp=000001ddf3af2e80 rbp=49a2ccd0391e4735
r8=e8aa8baffa31ae91 r9=64d9d4d78f8d9672 r10=9089336ad2c76953
r11=49a2ccd0391e4735 r12=49a2ccd0391e4735 r13=49a2ccd0391e4735
r14=49a2ccd0391e4735 r15=49a2ccd0391e4735
iopl=0 nv up ei pl nz na po cy
cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010207
ffffffff`ffffffff ?? ???
Resetting default scope

EXCEPTION_RECORD: (.exr -1)
ExceptionAddress: ffffffffffffffff
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 0000000000000008
Parameter[1]: ffffffffffffffff
Attempt to execute non-executable address ffffffffffffffff

PROCESS_NAME: r5apex.exe

EXECUTE_ADDRESS: ffffffffffffffff

FAILED_INSTRUCTION_ADDRESS:
+0
ffffffff`ffffffff ?? ???

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

EXCEPTION_CODE_STR: c0000005

EXCEPTION_PARAMETER1: 0000000000000008

EXCEPTION_PARAMETER2: ffffffffffffffff

IP_ON_HEAP: ffffffffffffffff
The fault address in not in any loaded module, please check your build's rebase
log at <releasedir>\bin\build_logs\timebuild\ntrebase.log for module which may
contain the address if it were loaded.

STACK_TEXT:
000001dd`f3af2e80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0xffffffff`ffffffff

SYMBOL_NAME: r5apex.exe!unknown_error_in_process

MODULE_NAME: r5apex

IMAGE_NAME: r5apex.exe

STACK_COMMAND: ~16s; .ecxr ; kb

FAILURE_BUCKET_ID: SOFTWARE_NX_FAULT_AVRF_c0000005_r5apex.exe!unknown_error_in_process

OS_VERSION: 10.0.19041.1

BUILDLAB_STR: vb_release

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

IMAGE_VERSION: 1.0.0.0

FAILURE_ID_HASH: {7fa0bc25-af75-e133-b28c-1d9a2938f594}

Followup: MachineOwner
fr9q03oc6ozb
3 years ago
@EA_Kent same problem here, on steam yesterday and on origin today (both happened after the update), also not working even after the new update. It's so weird this time, only happened to certain amount of pepo but being unsolvable for them...
EA_Kent
Community Manager
3 years ago
I appreciate you following up!

If you haven't already, can you try repairing or reinstalling Easy Anti-Cheat to see if that makes any difference? For more info check out the Easy Anti-Cheat website.

Let me know if you're still running into crashes after that. Thanks again.

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Game crashes to desktop without error: July 27-2022 patch

364 Replies

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