Game crashes with DXGI_ERROR_DEVICE_REMOVED error
Hi, I recently upgraded my PC with the following specs:
- CPU: AMD Ryzen 7 7800X3D
- GPU: MSI RTX 5070Ti Gaming Trio OC
- Motherboard: MSI MAG B650 Tomahawk WiFi
- PSU: Deepcool PQ850M, 850W 80+ Gold
- OS: Windows 10 22H2, Build 19045.6093 (fully updated)
- GPU Driver: Latest NVIDIA driver 32.0.15.7688 (576.88)
I’m experiencing crashes with the following error:
commandline: "F:\SteamLibrary\steamapps\common\Apex Legends\r5apex_dx12.exe" -steam +fps_max unlimited -game R2
title: Fatal Error - Engine Error
error: [DXGI_ERROR_DEVICE_REMOVED] : 0x887A0005 - DXGI_ERROR_DEVICE_REMOVED The video card has been physically removed from the system, or a driver upgrade for the video card has occurred. The application should destroy and recreate the device.
Initially, the game crashed to the desktop without any error message. Switching to windowed mode allowed me to see this error.
My windows event viewer just displays information message:
File System Filter 'EasyAntiCheat_EOSSys' (Version 10.0, 2025-06-25T08:45:25.000000000Z) unloaded successfully.
The GPU logs in Device Manager show no critical errors during these crashes.
I’ve tried a ton of things:
- Rolled back NVIDIA drivers to versions 572.47 and 576.28.
- Verified GPU: no issues in other games, no artifacts or black screens. Ran tests like MemTest_Vulkan and FurMark (1 hour, 99% gpu load - no errors). Lowered power limit, memory, and core clocks using MSI Afterburner. Ensured the GPU is securely connected and power cables are properly seated, including trying different PSU slots.
- Performed a clean install of Windows 10.
- Modified the registry, setting TdrLevel to 0.
- Tested RAM with MemTest86 and disabled EXPO profile.
- Stress-tested CPU with OCCT, lowered voltages in BIOS, disabled PBO and integrated graphics.
Tried playing through both Steam and the EA client.
None of these steps resolved the issue. This error occur randomly after 1–4 hours of play. My game settings are maxed out at 3840x2160 resolution, 165 Hz, with Dynamic Super Resolution on a Full HD monitor. I tried playing at native 1920x1080, and crashes occur less frequently but still happen. I experienced similar crashes on my previous setup (RTX 3080, Ryzen 5 5600X), but I didn’t play often enough to investigate thoroughly.
Please HELP!