Forum Discussion

Rising Novice

1 day ago

Solved

Game keeps crashing And Pc getting BSOD

I load into a match play like 2 minutes and my whole pc gets BSOD it says about some files in system32 i've done sfc scan reinstalled the anticheat tried different amd drivers it still happens cant play after updating to season 31
Intel i5 10400f

Rx 580 8gb Amd driver 21.10.2 Old driver because the newest i can get is 26.1.1 and that one crashes the game on the lobby when storm point is in the rotation so i am forced to use the old driver from 2024 since it fixes the storm point crash but right now can't play since the whole pc gets the blue screen i think it has to do with the anti cheat

crashing

EA_Barry
22 hours ago
KentManGR

Thanks for the file. The error reporting section at the bottom of your file has no information. A couple of things to try before generating a new Dxdiag:

1. Run System File Checker to help ensure the integrity of your Windows System files (edit - sorry, I see you have done this)

2. Perform a clean boot before starting

Let us know how this goes, generate a new Dxdiag, and add it here if the issue continues. Thank you, EA_Barry.

6 Replies

EA_Barry
Community Manager
19 hours ago
KentManGR

That is great news, thanks for your reply! EA_Barry
KentManGR
Rising Novice
20 hours ago
I turned off most of the services leaving only the intel and amd ones active and downloaded the new update yall did and now it seems to work good thanks for the help i thought my pc was cooked yesterday after bsods
EA_Barry
Community Manager
22 hours ago
KentManGR

Thanks for the file. The error reporting section at the bottom of your file has no information. A couple of things to try before generating a new Dxdiag:

1. Run System File Checker to help ensure the integrity of your Windows System files (edit - sorry, I see you have done this)

2. Perform a clean boot before starting

Let us know how this goes, generate a new Dxdiag, and add it here if the issue continues. Thank you, EA_Barry.
KentManGR
Rising Novice
22 hours ago
Its really frustrating since ive been downloading the update for like 5 hours ready to play and this starting happening and now i cant even launch without my whole pc giving up
KentManGR
Rising Novice
22 hours ago
Here is the dx diag report
I already tried the latest amd driver i can get which is 26.1.1 soon as i put it game crashed because of stormpoint after that again bluescreen of death and im stuck in a loop where windows says it cant boot until i reboot like 2 times
DxDiag.txt77 KB
EA_Barry
Community Manager
1 day ago
KentManGR

If you generate a new Dxdiag report and post that here, we can take a look and will likely be able to suggest some troubleshooting steps. Thank you, EA_Barry.

DXDIAG How to