Forum Discussion

Seasoned Newcomer

2 days ago

Solved

Game keeps crashing when i go to queue ranked.

I was playing ranked apex with no issues yesterday, and today, I tried to boot up some ranked, and my game keeps crashing when i click on the tab for ranked. I tried verifying the integrity of my game files, I uninstalled and reinstalled the game, I restarted my PC, and I updated my drivers to the newest update. I attached my dxdiag file as well. Is anyone else having this issue? Thanks.

DxDiag.txt91 KB

crashing

launching

jpenn76
1 day ago
THIS WORKED!! Thank you so much! I did the DDU and it is running smoothly now. Try to do all of the steps if you have the same issue, it wasn't working before the DDU refresh but maybe the previous steps helped.

Thanks!!

Use the System File Checker tool to repair missing or corrupted system files - Microsoft Support

It does also look like there's a potential issue with the driver. I see you mentioned updating already, but I'd try a clean install from scratch using something like DDU. Between that and the Windows Update issues, hopefully that gets you back on track!

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jpenn76
Seasoned Newcomer
1 day ago
I have not gotten any prompt when it crashes. At first it was saying that I needed to verify the game file integrity which i did, but now it is not giving any prompt. I am trying these steps now and i will let you know if it works!
jpenn76
Seasoned Newcomer
1 day ago
I do have an AMD GPU. That's what i'm thinking too.
cremdoggg
Newcomer
1 day ago
also been having this issue all day. any fixes?
mrblueknee
Seasoned Newcomer
1 day ago
I'm having the same issues. Everything was fine until this new update was released.
LilCrowLet
Seasoned Newcomer
1 day ago
Okay im not completely sure why my apex is crashing but i've tried repairing the files and i even uninstalled and reinstalled apex and i keep happening. Today i load in play gun run without no problem, then i return to lobby and click on ranked then a few seconds later crashed. I try to load in the game a few more times and i load go back to ranked mode then crash every time, and now i can't even load into the lobby without crashing... so idk if yall have to many people trying to load or what but i can't really give the new update a really decent chance because of these crashes. please fix this.