Getting no help to recover my account progress

Question

So I tried to get my answers, but it seems like my post is marked as "Solved" and because of that no-one seems to see it, so here is that post and after that my last cry for help, I find the support and the possibilities to reach out to EA GOD AWFUL, and I just want clarification

https://answers.ea.com/t5/Technical-Issues/I-lost-my-account-after-linking-PSN-with-PC/m-p/13175457/highlight/false#M181865

Ok, so basically I still can´t recover my Progress, because my accounts are linked to THIS account and my progress is on the account which answered to this thread last time. Support does NOT reach out to me, they only give me the same old, automatically generated explanation of crossprogression. But I know how it works, I just want to relink my accounts before they delete my unused progress. I just tried downloading Apex through my EA app with the right account, and I am level 1 there 2, which freaks me out and makes me think that my progress is not recoverable, which would be complete BS since I spent money on this game and account that I worked SO HARD for and It can´t just all be gone without asking me twice. I was FRICKING 14 when I linked the account to the email and I could never know how inmportant it would be today. So please, someone just genuinely help me without giving me and automated response. You mods should be able to shift everything into the right place, or at least explain me what is the best that I could do

ea_illium · Answer

Hi&nbsp;@Fusiada&nbsp;

To confirm which platform did you play on that had your progress (EA app, Steam, PSN, Xbox)?

As far as what needs to be done, the steps shared in your linked thread are correct. Since progress is stored at an EA account level, and you unlinked your platform accounts from their Original EA account you don't have your progress and items anymore.&nbsp;

In order to attempt to recover them you will need to relink your platform accounts to their original EA account. More information can be found in our help articles:

Link Platform accounts to EA Account&nbsp;&nbsp;&nbsp;
Unlink your platform accounts from your EA Account&nbsp;&nbsp;

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To confirm when you mentioned:

"I just tried downloading Apex through my EA app with the right account, and I am level 1 there 2,"

Was this done on your current EA account or your older EA account? If you tried via your older EA account you may not see progress from any other platform until you get it relinked and can log in.&nbsp;

Lastly to confirm the community managers here on Answers HQ are not able to change/update account information on your EA accounts, either you can link/unlink by logging into your EA accounts or you will need to reach out to our support.&nbsp;
&nbsp;
How to use EA Help
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Cheers!
&nbsp;

fusiada · Answer

The Platform that had the most progress, which I tried to get onto Pc, was PS4, but I played on Pc for about a year now. I thank you for your honest Answer and clarification, the problem is simply that I am not allowed to unlink accounts for 6 months after linking them, and I have heard from others that staff was able to help speed up that process. I have also read that some people got their accounts/progress deleted due to inactivity and not having the accounts linked for a longer period of time, which I just want to make sure won't happen. I am not motivated to level up a new account, so I won´t be playing until I recover my Account, at least one of them. I tried loging in to EA with my old account, which resulted in having no progress due to not having any accounts linked. But I am a bit confused, why is it that the progress is stored on the EA account, but I can not acess it, if the playstaion account is not connected to it? Its just seems strange that I have to complete both conditions in order to acess my progress.

fusiada · Answer

@EA_IlliumThe Platform that had the most progress, which I tried to get onto Pc, was PS4, but I played on Pc for about a year now. I thank you for your honest Answer and clarification, the problem is simply that I am not allowed to unlink accounts for 6 months after linking them, and I have heard from others that staff was able to help speed up that process. I have also read that some people got their accounts/progress deleted due to inactivity and not having the accounts linked for a longer period of time, which I just want to make sure won't happen. I am not motivated to level up a new account, so I won´t be playing until I recover my Account, at least one of them. I tried loging in to EA with my old account, which resulted in having no progress due to not having any accounts linked. But I am a bit confused, why is it that the progress is stored on the EA account, but I can not acess it, if the playstaion account is not connected to it? Its just seems strange that I have to complete both conditions in order to acess my progress.

ea_illium · Answer

@Fusiada&nbsp;wrote:@EA_IlliumThe Platform that had the most progress, which I tried to get onto Pc, was PS4, but I played on Pc for about a year now. I thank you for your honest Answer and clarification, the problem is simply that I am not allowed to unlink accounts for 6 months after linking them, and I have heard from others that staff was able to help speed up that process. I have also read that some people got their accounts/progress deleted due to inactivity and not having the accounts linked for a longer period of time, which I just want to make sure won't happen. I am not motivated to level up a new account, so I won´t be playing until I recover my Account, at least one of them. I tried loging in to EA with my old account, which resulted in having no progress due to not having any accounts linked. But I am a bit confused, why is it that the progress is stored on the EA account, but I can not acess it, if the playstaion account is not connected to it? Its just seems strange that I have to complete both conditions in order to acess my progress.
Hi&nbsp;@Fusiada&nbsp;

To confirm we are not able to manually override the cooldown period of relinking accounts here on the Answers HQ forums. You can check with our support, but if they are unable to you will need to wait the required time.&nbsp;
&nbsp;
How to use EA Help
&nbsp;
I did want to check, since the PSN is on a new account and not its original account, how did you log into it to check for progress? If you did this on another platform you may not see it as the PSN is not currently being associated with it during the time of merging accounts. (as it's on the new EA account)&nbsp;
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Cheers!