Gift card redeemed but no coins received
i already redeemed my gift card on the EA app for apex legends but it says it's already been used but there are no coins in my account.
Yes I've tried to switch from steam to the EA app game and it...
Forum Discussion
How do i request a live chat? That doesnt seem to be an option when i go to My Cases. Also, I cannot see any response anyone from EA has made to my cases, if there have been any.
EA_Mako
Community Manager
Community ManagerI clicked "resume case" and it gives me a link to Answers HQ and a link to "Helpful Media" which I have already gone through all those steps. No where for me to add another comment to the case or ask for live help
- EA_Mako
Thanks @wheelchairbuddha, that's definitely a bit odd.
I do see you had opened a live chat with support a little before your most recent cases, with some concerns that a recent email change may have been preventing you from seeing the updates.
Can you try resuming that case rather than your most recent? That was case 179449994. As that was already a live chat it may give that same option when reaching back out.
If you still don't have an option there, I'd try creating a new case using those same options to get back in touch through live chat as you'd done about a week ago.
If needed, try to create a new case here and select Game Support > EA account > I want to update my EA Account information or I need help logging in to my EA Account. You should be able to get in touch with the support team so they can help with any account updates that may be needed and check into the missing coins from that point.its a constant cycle of clicking one link and it sends you to another page which refers back to the prior page, like when you click "resume case" it doesnt get resumed, i have been waiting for contact from ea now for 4 days about apex coins purchases and at this rate im never gonna get the items which i have paid for. in other words EA have scammed me pretty much. now currently there is not a single way to access ea live chat no matter which "topic" you click even if you have had your account hacked all it does is link to a help page and not actually a form of support.
many people have the same problem but ea have never acknowleged it or tried to make a fix for it and with the increase lack of support its almost impossible to get the item you bought. Ive attached some screenshots of the items ive bought and still havent received[CM - Edited to remove attachments with Steam account/purchase info]
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