hacked account ban caught in automated appeal loop

Hello everyone,

I’m looking for advice or assistance from a Community Manager on how to get a manual review for a compromised account ban.

My EA account was hacked and completely out of my control between June 23 and June 26. The person who stole the account used cheats/broke the ToS during this exact window, resulting in a permanent ban on Apex Legends.

I successfully recovered my account, secured it with 2FA, and updated all my credentials. I have submitted 4 appeals to the ToS team, but they are all being instantly rejected, seemingly by an automated system. It feels like no one is actually checking the server logs. If a real person looked at the IP addresses and Hardware IDs logged between June 23 and June 26, they would instantly see the unauthorized access from a completely different location.

Can a Community Manager please help escalate my case numbers so a human can manually review the login logs for those dates?

My Case Numbers for the latest appeal : 251355689

My EA ID: khaled200200