help My Apex account has been banned

我在 2 月份被禁止了。我直到 3 月 20 日才登录。直到那时我才发现我的帐户被禁止了。我发送了三封电子邮件，但仍然无法弄清楚我被禁止的原因。他们说是因为作弊，但我查看了我的登录记录，发现我从 1 月到 2 月只登录了 3 次。我也向客服寻求帮助，但他们没有给我具体原因。我不知道我在哪场比赛中作弊，也不知道什么时候作弊。我的职业生涯分数 1700 分很普通。自从游戏发布以来，我就一直拥有这个帐户。我真的不明白为什么我会作弊来毁掉我付出了这么多努力的账户。但是客服没有回复我的电子邮件并给出详细的解释。我只想知道是哪个匹配项，还是因为我的设备。我只有一台设备可以登录。我想让他们验证我的设备，但他们不会回复我。

I was banned in February. I didn't log in until the 20th of March. Only then did I find out my account was banned. I sent three emails but still couldn't figure out why I was banned. They told me it was because of cheating, but I checked my login records and found that I only logged in three times from January to February. I also asked for help from the customer service, but they didn't give me a specific reason. I have no idea which match I cheated in or when. My career score of 1700 is quite ordinary. I've had this account since the game was launched. I really don't understand why I would cheat to ruin an account that I've put so much effort into. But the customer service didn't reply to my emails with a detailed explanation. I just want to know which match it was or if it was because of my device. I only have one device to log in with. I want to ask them to verify my device, but they won't reply to me.