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fxaoaknffiis's avatar
fxaoaknffiis
Rising Newcomer
3 days ago

Hidden EA account block: fake 9‑series case numbers

You guys realize EA support can slap hidden restrictions on your accounts? It’s wild.

 

Trying to send in an email ticket just gives me [CASE NOT CREATED]. Live‑chat gives me a bogus case number starting with 9 and no advisor ever shows up. Heads‑up for everyone: those 9‑beginning case IDs are fake.

 

Switching over to my other EA account, support works 100% normally. I even swapped out my main account’s email, and the block is still there.

 

Messaged support from my alt, and all I got was useless boilerplate. Either “wait a while” or generic copy‑paste answers straight out of their reply excel sheet. This happened even after I spelled out that I literally can’t open a real ticket no matter what I try.

 

What a messed‑up situation. My account got banned from being hacked, and I can’t even submit a ban appeal. Players are supposed to be allowed to appeal, but my account is secretly blocked. I’ve got zero clue why this is happening to me.

 

I already know the official response will just be “forums don’t handle account issues, reach out to ToS support”.

 

I get mods can’t do much here. I’m just putting this out there for other players. If anyone else has run into these hidden blocks, like those fake 9‑series case numbers, drop your story.

 

I’m think this runs afoul of some regulations, though I’m no legal expert.

 

Maybe we can brainstorm some workarounds as a group.

anticheat
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3 Replies

  • EA_mplsnow's avatar
    EA_mplsnow
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Hey fxaoaknffiis​, 

    Sorry to hear that there's been difficulty getting in touch with live support. Just to confirm, were you able to recover the account, or are you still trying to reach an advisor for assistance? 

    When it comes to addressing that account action, have you followed these steps to create an appeal? If so, our Terms of Service team will be able to take another look from there. They'll have the right tools and records to review this for you, as we're unable to make any changes or discuss account details here on the forums. If the appeal was successfully created, its status should be visible on your case history page.

    We have a bit more information on how to get help with Apex Legends account bans here. 

    Let us know if you've tried the above and are still facing difficulties. Thanks! 

  • fxaoaknffiis's avatar
    fxaoaknffiis
    Rising Newcomer
    23 hours ago

    Hi Mplsnow,account is fully back in my hands,but like i said last time,i still cannot open a single support case.Nothing changed.

     

    And surprise surprise,the support advisors are flat-out denying any of this is even real.they just keep dumping the same generic links on me and walking me through how to submit a case:)

  • EA_mplsnow's avatar
    EA_mplsnow
    Icon for Community Manager rankCommunity Manager
    14 hours ago

    fxaoaknffiis​ Glad to hear that! If you've recovered the account and are in the process of addressing the account action, you'll need to follow the steps to create an appeal. To clarify, our Terms of Service team is the only team equipped to review appeals, which is why live support is directing you towards those steps. 

    Are you able to see the account action on your Penalty History page? Have you tried submitting the appeal using a different browser, or an incognito/private tab, and including an attachment? 

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