How to escalate to human review?!

So I've noticed. This is absolutely unacceptable. Now if I was actually cheating, or hadn't poured so many hours and funds into the game id just suck it up and start a new, but 755hrs plus thousands, and being banned for "getting too good too quick"....i.e getting the 20kill and 4k badges in wildcard on 3 legends, and being reported by a couple ragers leads to an automatic ban, is a joke. I'm on PC but use a controller so they can't even say it's a keyboard and mouse issue. Will be checking all purchases this week ready for an arbitration claim if it's not resolved soon. The appeal tool is a joke, automated replies with no substance. No one's even explained why I've been banned.....just a basic umbrella term of "gameplay enhancement", which is rubbish. Only thing which was enhanced was I had to go back on my PS5 for 4 days whilst my PC was repaired, and my stats may have gone down a little, but then went back on PC and stats resumed as normal. This is unbelievable 

You can't. They don't care

I've tried this and the "email us" option never shows up for me. It only ever has the penalty tool option or the chat with us option, both of which do not help me escalate to the ToS team. Honestly I'm so disappointed with the level of customer service for a long standing player who has poured so much time and money into this game....