Community Manager
Hello EA Team and Community,
I was playing the new Cyberpunk event mode when my account was suddenly banned mid‑game. During the match, I used the dash mechanic several times (which is part of the mode’s design).
Immediately after I was able to escape and secure a kill, I received a permanent ban notice. I strongly believe this was a mistake and possibly linked to the dash mechanic being misinterpreted by the anti‑cheat system.
I want to highlight:
This feels extremely unfair, as I was simply using the event’s mechanics as intended. I know moderators often suggest submitting an appeal, and I have already done so (and still waiting for a response or a review). However, it is frustrating to potentially lose years of progress and purchases due to what seems like a false flag 😭.
I would also like to formally report this as a possible bug: the dash mechanic in the Cyberpunk event may be incorrectly triggering bans.
I'm willing to provide full access to my account data and system information. I respectfully demand a thorough review of my profile and match logs to confirm that I was not involved in any activity that could justify a permanent ban.
If you faced this same issue, please post here, and let our voice be heard.
Thank you for your time and attention.
I hope this issue can be investigated and resolved quickly, not only for me but to prevent other loyal players from experiencing the same problem.
Hello again,
I want to provide an update regarding my situation. I submitted an appeal to EA Help, but unfortunately the response I received stated that the penalty “was applied correctly” and my permanent ban will remain in place.
I still believe this is a false flag triggered by the dash mechanic in the Cyberpunk event, as I was only using in‑game features as intended. My account has never had any penalties before, and I have invested years of playtime and purchases into Apex Legends.
Its feel so unfair, and the fact that I can't do anything or talk to anyone makes this so sad. I'm really disappointed in this game, and despite supporting it for years, such a way to pay back 😭.
If anyone else has faced the same issue, please reply here so our voices can be heard.
Thank you for your attention, and I hope this can be resolved fairly for all affected players.
Hello everyone,
I want to provide a final update on my case.
After three appeal submissions, my permanent ban was finally removed👏.
EA confirmed that my concerns were valid and justified, and they assured me steps will be taken to prevent this in the future.
I’ll be honest; after EA support told me through the live chat that only the TOS team could handle this and seeing so many similar cases ignored, I lost hope. I even downloaded my EA data and attached login history and system files to prove there was no suspicious activity.
It was frustrating to feel unheard, but persistence paid off.
For anyone facing the same issue, here are the things I included in my appeals that I believe helped:
It was deeply disappointing to be treated like a cheater after such loyalty, but persistence worked.
I’m relieved my account was restored, and I truly hope others affected will also get fair reviews 🙏.
Loyal players deserve to be treated with respect, not like criminals. Please don’t give up; keep appealing, provide evidence, and make your voice heard.
Thank you to the community and advisors who showed empathy along the way.
xmike911x Hi congratulations on getting your account back, your post gives hope to me and other players. I have few questions if you don’t mind: 1. Did you submit all of yours appeals through “My ban history” or did you also contact EA Live Chat or create new separate case? 2.Did you attach your EA account data and system screenshots directly to an appeal, or in separate case? I’m in very similar position with permanent Gameplay Enhancement ban in Apex legends, so any advice would really help! Thank you!
Hi, sorry for the delay... I was traveling so I was not able to check my notifications 😥.
To your questions:
I know how frustrating this is😢, I was in the same position and felt hopeless.
Stay persistent, keep your message short and assertive, and attach as much clear evidence as possible.
I hope this helps and that your case gets resolved soon.
