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Bjorno_oof's avatar
Bjorno_oof
6 years ago
Solved

I am not able to buy apex coins

I am trying to buy the battle pass but when i try to purchase the apex coins it gives me the prompt

your action cannot be processed
em.ext.10027 this is my first time buying apex coins  

Edit: I am using paypal credit

  • EA_Kent's avatar
    EA_Kent
    5 years ago

    Hey @Mr_Meiners, 

    If this error is still coming up, and you're not using any sort of VPN at the moment, I'd recommend getting in touch with the EA Help team so they can take a look at your account. They may be able to see why the transaction isn't going through. 

    For more information on how to contact them check out the EA Help website. If you prefer you can also speak with them over Facebook or Twitter as well. 

    /Kent

3 Replies

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    6 years ago

    Hi @Bjorno_oof. 

    Are you still running into the same error message when you try to buy Apex Coins? If so, are you using any sort of VPN at the moment? 

    /Kent

  • Mr_Meiners's avatar
    Mr_Meiners
    5 years ago

    I get an error message that states my action could not be processed, my banking information is correct, and I've bought apex coins in the past with the same card.

    The message I get: Your action cannot be processed
    em.ext.10027

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hey @Mr_Meiners, 

    If this error is still coming up, and you're not using any sort of VPN at the moment, I'd recommend getting in touch with the EA Help team so they can take a look at your account. They may be able to see why the transaction isn't going through. 

    For more information on how to contact them check out the EA Help website. If you prefer you can also speak with them over Facebook or Twitter as well. 

    /Kent

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